Van Lang University

Reservation & Ecommerce Executive tại NOVADREAMS SERVICES AMUSEMENT PARK JOINT STOCK COMPANY

Generate analysis weekly report (daily pick-up, business performance, guest behavior,...) and present to BOD. Forecasting and planning periodic business strategies. Propose and implement promotions, packages, and activities for each park. Evaluate the performance of each OTA, discuss with the OTAs team how to increase efficiency on their platform, create promotions. Manage and Set up a ticket system (Ez Cloud). Discuss with the Marketing team about Marketing plans on Social Media, and online channels. Support IT team to update the ticket system: check and feedback system functionality; review permissions for per position; review and develop new functions... Support Sale Manager to create SOP, Promotion Memo,... Coordinate with The Operation team to handle guest requirements, take care of clients, and solve complaints... Train Operation team about Production, Sale Policy, System, and Promotion,...

Reservation Executive tại MINERA HOT SPRINGS BINH CHAU & SEAVA HO TRAM (BE MANAGED BY NOVADREAMS SERVICES AMUSEMENT PARK JOINT STOCK COMPANY)

Receive reservations from TAs, OTAs, and Corporate; process and modify bookings on the SMILE system. Monitor and control room inventory. Guide reservation team on-site on how to sell and balance room inventory. Work with OTA/TA/Coporate partners about arrangement type of rooms as request and hotel inventory. Advise the Reservation team on-site to solve issues. Coordinate with Front Office Team & Sale Team and some Related Department to develop services and resolve some exceptional cases... Maintain relationships with customers, and partners; introduce and consult new promotions and services.

Reservation Executive tại VINPEARL JOINT STOCK COMPANY - NHA TRANG BRANCH

Submit daily pick-up reports to Reservation Manager Consult and directly sell rooms, extra service from FIT guest Follow and resolve guest complaints via phone and email. Maintain relationships with customers, and partners; introduce and consult new Promotions and services. Coordinate with Front Office Team & Sale Team and some Related Department to develop services and resolve some exceptional cases. Check and follow up on all reservation tasks to correctness everything (Guest requirement, backup, payment...) completes as KPIs. Train new members about hotel information, SOP, and System... assign tasks, follow, and check to make sure all tasks are completed as KPI.

Reservation Agent tại L'ALYA NINH VAN BAY, NINH ICH WARD, NINH HOA DICTRICT, KHANH HOA

Consult and directly sell rooms for FIT guests via phone, email, and the Facebook page. Handle reservation inquiries via phone, email, and Facebook page. Receive reservations; process and modify bookings on the SMILE system. Follow and control Room Inventory to optimize room revenue. Monitor and check room rates from OTAs, travel agents Booking... Resolve guest complaints, overbooking, and exceptional cases. Coordinate with the Sales team to update the Room rate, Promotion, Packages, and contracts to partners. Coordinate with Front Office Team for exceptional cases. Prepare and submit daily Pick-up reports, Occupancy Holding Reports, and Sales & Marketing Monthy Reports to HOD and GM.

Spa Supervisor tại OCEANAMI LONG HAI VILLA & BEACH CLUB, DAT DO PROVINCE, BA RIA - VUNG TAU

Optimize Spa Revenue (Assign treatment for Therapists, consult and upsell, create and implement promotions, coordinate with Related Departments to reach more customers...) Consult; introduce products and services to customers. Maintain customer relationships; arrange a time to experience service for guests. Solve customer complaints or problems case during operation. Work with Sales & Marketing department to create Spa brochures and promotions; update the advertising channel. Monitor Spa Operations to ensure all service performance as SOP and provide excellent services. Create ordering plan, process purchase orders, track, and inventory assets Monthly.

Spa Receptionist tại THE GRAND HO TRAM, XUYEN MOC PROVINCE, BA RIA - VUNG TAU

Greet and farewell guests at Spa - Make conversation with guests to make sure guest's satisfaction - Assign treatment for therapist and any task for other positions as Manager/Supervisor's Request - Monitor the phone calls and emails coming to Spa, and answer all requirements made by customers. - Report on excel file for daily revenue, spa promotion, spa Members...