Partnership Development Executive & MKT Specialist tại PowerGate Software

7/2021 → 3/2023 (1 năm 7 tháng)

Hà Nội, Việt Nam

- Partnership Development Executive + Working with the customer, receiving customer's requirement, giving them the solution for their requirement that the company can provide such as Dev, a team including Dev, PM/QA. + Supporting client during the time they use the service provided by the company and helping them dealing with any issue appeared (100% customers are foreiner) + Supporting the development of the partnership between client and the company as well as the annual plan. + Identifying prospects and sequencing requests to maximise opportunities. + Defining and implementing effective stewardship activities. + Working collectively within the partnership team and across the organisation around partner relationships. - MKT Specialist + Conducting market research to find answers about consumer requirements, habits and trends + Brainstorming and developing ideas for creative marketing campaigns + Assisting in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)

Sale Executive tại IPOS

10/2020 → 6/2021 (8 tháng)

Hà Nội, Việt Nam

- Managing the sales process for new prospects, from initial contact through to closure. - Dealing with customer enquiries face to face, over the phone or via email. - Contacting prospective customers and discussing their requirements. - Achieving all revenue targets & objectives in line with the Area Business - Working closely with the marketing team to produce any sales collateral required for the target market. - Reporting business trends and area performance to the Sales Leader. - Developing & maintaining successful business relationships with all prospects. - Identifying what customers want. - Developing a full understanding of the business market-place.

Hotel Front Desk Manager tại V Hotel

9/2019 → 9/2020 (1 năm )

Nha Trang, Việt Nam

- Performing daily execution of front desk operations throughout all shifts. - Entrusted to discuss, resolve, and follow-up with guests regarding any issues and inquiries. - Organizing, confirming, and processing all cash handling and credit card transactions, inquiries, and refunds from a front-office, and back-office standpoint. - Ensuring that all areas, including the lobby, are well-maintained at all times. - Responsible for the management of accounts payable with respect to front desk operations, including logging invoices and receipts in management's checkbook, and payment of invoices in a timely manner. - Responsible for creating, analyzing, and distributing invoices to all direct bill account holders; as well as follow- up, assurance, and application of payment collections. - Actively participating in weekly and quarterly meetings with owners, and managers to discuss, address, and resolve all hotel topics and concerns.

Supervisor tại Skyline Coffee

2/2019 → 6/2019 (4 tháng)

Hà Nội, Việt Nam

- Creating and administering weekly work schedule. - Maintaining weekly inventory reports and placing orders when necessary. - Making sure that service was always efficient but professional. - Hiring and training all cafe wait staff.

Food and Beverage Intern tại JW Café - JW Marriott Hotel Hanoi

7/2017 → 9/2017 (2 tháng)

Hà Nội, Việt Nam

- Ensuring smooth, efficient, professional and friendly Food and Beverage service in accordance to Hotel standards - Continually monitored restaurant and took appropriate action to ensure food quality and service standards were. - Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest. - Ensured proper cleanliness was maintained in all areas. - Communicated well and used strong interpersonal skills to establish positive relationships with guests and colleagues.

Receptionist internship tại New Sun Hotel

2/2017 → 4/2017 (2 tháng)

Nha Trang, Việt Nam

- Greeted, registered, and assigned rooms to guests. - Answered telephonic and in-person queries related to hotel services and resolved all issues. - Assisted guests in storing valuables in a secure deposit box.Handled payments through cash and credit cards. - Checking the guests in, answering phone calls to book rooms. - Deal with queries from the public and customers. - Monitor visitor access and maintain security awareness.

Waiter and Bartender Internship tại Corto Bar and restaurant

12/2016 → 2/2017 (2 tháng)

Hà Nội, Việt Nam

- Maintained knowledge of various types of alcoholic beverages. - Monitored inventory of all bar supplies.Assisted to order all liquor and beverages as required. - Ensured compliance with all cocktail recipes for ingredients. - Managed all special events and assisted to set up the bar. - Performed work as per departmental sanitation procedures. - Coordinated with guests to ensure an optimal level of satisfaction. - Assisted to resolve any community issues if required.recommendations.

Restaurant Manager Internship tại Glamour Restaurant - Vietview Hotel

5/2016 → 11/2016 (6 tháng)

Hà Nội, Việt Nam

- Responsible for recruitment, orienting, training and managing culinary front of house team members. - Accomplishing nancial objectives in budgeting analyzing, preparing, and maintaining proper serving protocols and procedures of staff members. - Assisting food & beverage director in the product, supply and equipment inventory, and ordering. - Coordinating and maintaining the front of house operations ensuring supervision of serving staff, responding to resident and executive director concerns, and maintaining standards of quality service and safety. - Administrative assistant for resident care assist resident services supervisor in staff recruitment, selecting and orienting new staff members, as well as maintain monthly required state training of all staff. - Assisting resident services director with licensing documentation of resident care facility for the elderly. - Including but not limited to medical emergency documentation packets and physicians reports and incident reports.

Dương Minh Hà - Restaurant Manager Internship

Glamour Restaurant - Vietview Hotel

ha.shiningcentralhotel@gmail.com