Guest Service Agent & Supervisor tại Sunset Sansto Resort and Villas

12/2023 → Hiện tại

Phu Quoc

• Handled multiple roles including bellman, receptionist, call center, and guest relations officer. • Supervised front office team, managed schedules, and prepared operational reports. • Ensured smooth guest check-ins/outs and addressed concerns, maintaining excellent guest feedback. •Trained staff and supported the Front Office Manager during daily operations..

Guest Service Agent Intership tại Vinpearl Phu Quoc Resort & Spa

12/2023 → 5/2024 (5 tháng)

Phu Quoc City, Kien Giang

• Gained experience in communication, guest handling, and understanding of 5-star hotel operations.

Excellent employee

6/2024

☆ Be an ecxellent employee of the company as a receptionist

Excellent achievements

6/2023

☆ Reward for Excellent achievements as a Chairman English club of foreign language Deparment at school

3rd prize the English debate contest between colleges

3/2022

☆ Joining and support class members during the time of competition

Graduated with honors in English Language Arts

2/2023

☆ After nearly 3 years of studying, all efforts and learning as well as expectations have helped me achieve my desire to graduate with honors.

Le Trung Thuc - Room Division Director/ Public Relations Director

Sunset Sanato Resort and Villas

letrungthuc@gmail.com - 0919984337