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Liên hệ thành công | 0 | Chưa có |
Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Đà Nẵng
Tiếng Anh (Khá)
100 - 499
Buồng phòng
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Housekeeping Manager tại IMG-Ba Na Hills 5-star Golf Club A Member of Sun Group
9/2015 → / (9 năm 2 tháng)
Đà Nẵng, Việt Nam
To manage the day to day operations of the housekeeping department. To develop, implement and monitor policies and procedures for each housekeeping activity required at the golf club aimed at ensuring the golf club remains clean and tidy and is presented to the standard expected at all times. To ensure all housekeeping activities follow all relevant health and safety guidelines related to the use if equipment or cleaning chemicals. To effectively manage the housekeeping department ensuring all expenditure targets set in the operating budget are achieved. To recruit, train and develop housekeeping personnel. To develop effective training strategies and session plans to ensure all housekeeping personnel are capable of performing their tasks to the standard expected. Ensure all financial and human resource policies and procedures are implemented and followed by housekeeping personnel. To monitor inventory levels reordering as appropriate to ensure sufficient stock is available at all times. Consolidate detailed cleaning and consumption data on a monthly and annual basis submitting reports to the General Manager as required. To complete all housekeeping tasks to the standard expected.
Executive Housekeeper tại Belle Maison Parosand Danang Hotel Managed by H&K Hospitality
4/2017 → 4/2018 (1 năm )
Đà Nẵng, Việt Nam
Direct, control and coordinate all housekeeping activities in order that all guest rooms; public areas and back of house areas are cleaned and amenities are punctually replenished within budgeted costs with minimum inconvenience to the guests. Handles guest complaints related to housekeeping and laundry Reports relevant guest comments and complaints to the Management Supervises preparation and issuance of daily reports related to room occupancy Ensures regular up-date of room status: liaises with the Front Office for any queries or discrepancies Organizes and checks daily guest room cleaning routines Checks preparation and cleanliness of rooms for special VIPs Makes random checks and inspections of rooms regarding cleanliness, guest supplies and set up. Ensures prompt and efficient handling of all services offered to guest in rooms Ensures prompt an efficient handling of all requests from guests in room Ensures prompt an efficient handling of all requests by Management, Front Office or Guest Relations for special services in rooms Monitors quality of decoration, plants, lighting etc. in public area Monitors standards of maintenance, follows up on work orders and repairs Checks quality and cleanliness of soft furnishing, curtains and carpets in public area Supervises daily laundry operation Monitors quality and output Ensures proper record keeping of linen received, processed and issued to Departments Ensures proper record keeping of uniforms received, processed and issued Supervises recording and storage of lost and found items Monitors stock of linen, guest supplies, chemicals and equipment and reorders accurate quantities when needed Forwards monthly inventories and expense reports Verifies linen reported as damaged or discarded; suggests methods for salvaging and reusing damaged and discarded linen Liaises with the Front Office and Maintenance Department to ensure optimal co- operation between the Departments Liaises with the F & B Department for special services (e.g. fruit basket, cake) Follow other task assigned by Management.
Executive Housekeeper tại X2 Vibe Hoi An Residence
7/2018 → Hiện tại
Hoi An, Quảng Nam, Việt Nam
Maintain all hotel guest rooms and public areas, ensuring the highest standards of cleanliness are met Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs Supervise training of all housekeeping team members to ensure successful operation Measure, interpret and evaluate working standard of the department Create and maintain good working relationships within and with other departments Control all purchases for the department and be consistently aware of quality and cost Show by personal example a philosophy of work and conduct consistent with the professionalism expected Manage and control all operation equipment, linen and uniforms Set short and long-term strategies for the department