Butler Supervisor tại Furama Villa Da Nang

8/2016 → Hiện tại

Đà Nẵng

Report to VM /AFVM all issues related to Furama Villas. • Assist to supervise and make sure the department training is well conducted, including new employees to ensure hotel policies and procedures are being followed correctly. • Train and develop Villas Team. • Prepare staffing schedules. • Check all bookings of Villas arrival to make sure all guests request are well prepare. • Check VIPs Villas and make sure all amenities are full set up, ensuring full attention to details. • Liaise with Housekeeping & Engineering Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to. • Welcome VIPs, perform guests' relation duties, and obtain comments and feedback. • Ensure Furama Villas VIP members, repeat guests and other VIPs receive special attention and recognition. • Daily check satisfaction of all guests staying at the Villas. • Delegate daily jobs for all staff. • Provides leadership and guidance to all team members. • Advise FVM/AVM & FO on Villas Assignments. • Assist to resolve guest's complaints and act accordingly to ensure full recovery and guest satisfaction. • Take personal responsibility for correcting customer service problems. • Assign, supervise and coordinate daily operation and work activities of the department areas. • Perform daily - walk through inspections. • Inspect frequently for cleanliness and orderliness at Furama Villas area. • Supervise the operational activities of the Villas within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. • Perform check-in and out procedures. • Check & answer emails in a timely manner. • Key in profile notes. • Up selling & cross selling. • Perform other duties as required by VM/AFVM

Le Thi Thuy Trang - Assistant Furama Villas Manager

Furama Villas Da Nang

villas@furamavietnam.com - 0934797103