Bellman tại Sofitel Saigon Plaza

12/2020 → 2/2022 (1 năm 2 tháng)

HCM

Greeted guests warmly, providing information about hotel amenities and services. Resolved guest complaints promptly and professionally. Collaborated with other departments to ensure guests' needs were met. Maintained a clean and organized front desk area. Managing guest luggage and facilitating the passage of guests Receiving and delivering parcels, letters, and other items for in-house guests. Assisted guests with booking transportation and restaurant reservations.