Phạm Phương Anh
Guest Service & F&B Associate
A highly adaptable and service-oriented professional with 4 years of experience in hospitality, customer service, and operations. Proven ability to work effectively in dynamic, high-pressure environments while maintaining exceptional attention to detail and guest satisfaction. Currently seeking to transition into a corporate environment where I can leverage my communication and organizational skills in customer support, administration, or service operations roles.
Thông tin cá nhân
Họ và tên
Phạm Phương Anh
Giới tính
Nữ
Ngày sinh
15/12/2002
Địa chỉ
Phu Nhuan, HCMC
Cập nhật
21/04/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
I am eager to join a dynamic work environment where I can learn from experienced colleagues and contribute to the company's overall success. I am flexible with working hours and locations and am confident in my ability to deliver outstanding results. I expect a competitive salary that reflects my skills, experience, and contributions.
ADDITIONAL INFORMATION
- Willing to relocate or work in office-based roles
- Open to training for corporate roles (Customer Service, Admin, Sales Support)
Kỹ năng
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Barista, phục vụ, lễ tân 100%
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Pha chế được các loại thức uống Moctail .. Cocktail .. Italian Coffee .. Juice .. Smoothie .. Lassi .. Tea .. V.v 100%
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Lắng nghe và xử lý tình huống 80%
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Giải quyết phàn nàn 80%
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Training and Development 80%
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Kỹ năng bán hàng, phục vụ khách hàng 100%
Học vấn - Chuyên môn
DAI NAM UNIVERSITY
Tourism and Hospitality Management - Đại học - 2020 - 2024
GPA 3.28/4.0
Kinh nghiệm làm việc
Reception/Restaurant/Bar Specialist tại SOJO Hotel Ga Hanoi - ROX GROUP
115 Tran Hung Dao St, Hanoi - 2/2024 - Hiện tại
Assisted guests with self-service check-in/out, ensuring smooth and efficient transactions.
Addressed and resolved guest inquiries and complaints promptly to ensure a positive guest experience.
Managed POS and PMS systems, ensuring accurate revenue reporting.
Promoted and upsold the hotel's signature food and beverage offerings, enhancing guest experiences.
Managed daily setup, preservation, and cleanliness of tools and materials before and after shifts.
Assisted in maintaining efficient restaurant operations, from service delivery to handling guest inquiries and feedback.
Ensured all food and beverages met safety standards, adhering to health regulations and proper reporting.
Waitress tại Cong Vien Nho Restaurant - FLAMINGO HOLDING GROUP
36/76 An Duong St, Hanoi - 9/2023 - 2/2024
Provided attentive and personalized service by greeting guests according to company standards, ensuring a welcoming atmosphere.
Demonstrated knowledge of the menu and preparation times, to recommend dishes and address customer inquiries.
Adhered to company policies, safety protocols, and confidentiality requirements, ensuring full compliance throughout each shift.
Maintained a professional appearance and upheld service standards, completing all tasks efficiently and to company expectations.
Waitress tại ORIENTAL JADE HOTEL & SPA - ORIENTAL HOSPITALITY GROUP
92-94 Hang Trong St, Hanoi - 4/2023 - 9/2023
Exhibited exceptional service skills, consistently delivering timely orders, accurate service, and attentive customer care.
Effectively managed high-volume service, such as serving breakfast to 200 guests daily, with consistently positive customer feedback.
Demonstrated strong problem-solving abilities, proactively addressing customer concerns and maintaining a high level of satisfaction.
Maintained cleanliness and organization of the dining area, meeting the restaurant’s hygiene standards.
Actively engaged with guests to handle any issues that arose during service, resolving concerns efficiently.
Barista/Cashier tại LET'S CAFE
46C Pham Ngoc Thach St, Hanoi - 4/2021 - 4/2023
Efficiently prepared and served a variety of beverages, adhering to strict quality standards and ensuring timely delivery.
Delivered personalized customer service by offering product recommendations and successfully upselling promotional items.
Maintained precise sales records and handled cash transactions with 100% accuracy throughout employment.
Contributed to a smooth and efficient operation, meeting daily sales targets and customer satisfaction goals.
Thông tin tham khảo
Nguyễn Lưu Quang
F&B Manager - Khách sạn sạn 5 sao The Oriental Jade Hotel & Spa khai trương tháng 4/2019 (thuộc Tập đoàn OHG)
Lquang88@gmail.com - 0982606525