Post and Telecommunication Institute of Technology - HCM

IT Manager, Assistant IT Manager, IT Supervisor, IT Officer tại InterContinental Saigon Hotel & Residences

• Created business requirements and technical and quality assurance specifications. • Increased customer satisfaction by creating solutions for product enhancement. • Increased Team productivity by 40% and monitored procedures and documentation for further productivity. • Pre-Opening Task-forces to Holiday Inn Suites Saigon Airport (Opening September 2019) and Indigo Hotel • Working with IHG Corporate Office to plan for whole system implementation 3 months prior to hotel Grand Opening. • Reduce cost by implementing integration IT projects and meeting aggressive budget constraints. • Managed all documentation and drafted weekly project communication reports, which were presented at meetings. • Created and led teams across multiple departments to ensure forecasted objectives were met and overall desired outcomes achieved. • Spoke daily with customer personnel ensuring that contract protocols were satisfied. • Champion for BCP (Business continuity planning) procedures and crisis management for both Opera PMS and Micros POS twice every year. • Conduct a “Self-Audit” of systems, security and emergency procedures according to the hotel situation. • Manages and reports on the allocation of IT Budget. • Develops and implements IT policy and best practice guides. • Support Finance and Business to deploy a new saving system: e-invoice, paperless solution. • Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions. • Ensure that all system media saves and back-ups are completed, documented and stored per specifications. • Monitor the performance of the software and maintain a log book of performance reports e.g., through systems measurement facility/utility, error and integrity check reports, system malfunctions and solutions. • Hotel System Application : Front Office PMS: Opera V.5.5 Point Of Sales POS: Micors, Symphony Sales & Catering: Delphy.FDC Accounting System: Sun System V.4.4 Material Management: MC, Purchase plus Call Accounting & Voice mail: Phoenix & Unicorn Reservation System: RIMS Keycard System: Vingcard Human Resources Management Software: Cadena • Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.