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My name is Vi, I'm 23-year-old and I had graduated from University of Finance and Marketing which my specialist is hotel and restaurant management. Strengths: A person who is meticulous, punctual and responsible at work. Weaknesses: not much work experience, limited English Hobby: Learn new skills, cooking.
Short-term goal: Working in a professional environment, have the opportunity to advance, develop my full potential accumulate more professional knowledge, learn more work experience, and hone job-related soft skills. Long-term goal: Become a Supervisor Restaurant
Học bổng khuyến khích học tập trường DH tài chính marketing
- Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options - Handles all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains par stocks of all equipment and guest supplies as required. - Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. =>Learn how to check and manage purchasing books. Improve communication and English skills
- Actively seeking and developing new customer sources through social networks, direct marketing activities, looking for affiliate partners, personal networks. - Maintain and take care of current students to ensure re-enrollment rate - Support to answer customer questions, take care of customers via phone / chat channels, invite to participate in the entrance test, trial lessons or schedule consultation with parents and students... - Coordinating with Student Care Department to take care of students during the learning process, support collection of fees, and seek referrals from students. => Learn how to handle situations when customers refuse. Know what customers want and need, relieve resentment when customers have a bad experience with the service.
- Check finished products before serving customers. - Respond to requests, enthusiastically answer customers' questions with a warm, gentle and considerate attitude. - Remember the names and habits of patrons. - Take care of 20 customers during peak hours of the restaurant. => Learn soft skills such as communication, time management, Improve English ability and work under pressure.
Welcome guest Present menu for customers to order Serve food Recommend food signature Paying bill