Nguyễn Ngọc Thu

Nguyễn Ngọc Thu

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Giới thiệu bản thân

High sense of responsibility, willingness to learn, and performance-oriented with relevant practical involvement in the development of sustainable tourist products and events. I have experiences in the travel industry and have worked in a variety of roles, including operations, tour management, working with suppliers and stakeholders. I have a passion for conscious problem solving and solutions that bring customer satisfaction, business efficiency, and partner engagement. Effectively perform in complex environment with strong commitment to excellent quality and emotional intelligence capacity.

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Họ và tên
Nguyễn Ngọc Thu
Giới tính
Nữ
Ngày sinh
05/10/1998, 26 tuổi
Địa chỉ
27D, Huỳnh Tấn Phát, P. Phú Thuận, Quận 7, TP.HCM
Cập nhật
16/02/2023

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Tin học văn phòng
Quản lí thời gian
Tổ chức công việc

Mong muốn về công việc

Giải thưởng

Trình độ học vấn chuyên môn

Đại học Tôn Đức Thắng

Tourism and Tourism Management - Du lịch và quản lý du lịch - Đại học

In 2020, I had done a graduation thesis, which its topic names “Solutions for Information and Communication Technology in marketing tourism in Ho Chi Minh City” and graduated with the best grade point average in the class. To have the opportunity to do this graduate thesis, I was in the top 2 students with the highest GPA of the major. It took me 3 months to research and complete the report. Through this study, I pointed out the successes in applying Information and Communication Technology (ICT) in tourism marketing in Ho Chi Minh City as well as its limitations, then I could offer solutions to improve the limitations when applying this ICT in tourism marketing in HCMC. In the summer of 2018, I studied abroad in Taiwan for a month for an exchange program at my university. After that, I used to participate in an internship at a restaurant, and it taught me some work and skills in restaurants. In that term, I had been trained in Hospitality Industry, including Accommodation, Food, and Beverage as well.

Kinh nghiệm làm việc

Researcher Intern to research community-based tourism development in a province in Mekong Delta. tại ECO Vietnam Group

HCMC, Vietnam

. Planning to build ECO Farmstay which as a place connects traveler to local community we will organize cultural exchanges and activities of tourists at Cau Ke district. Aim to approach sustainable development in rural areas. Place of implementation is in Cau Ke District, Tra Vinh Province. Focus to sustainable development and friendly with nature and environmental protection. This will contribute to the maintenance of cultural and natural values in Vietnam and in Asia.

Part-time Receptionist tại Alleyway Hostel

HCMC, Vietnam

. Answering and direct phone calls in a polite and friendly manner; Welcome visitors in a warm and friendly manner, and answer any questions visitors have . Administering guests check-ins and check-outs and processing guests payment; Processing orders, forms, applications, and requests. . Resolve customers’ concerns and respond promptly customers’ questions to your best ability; maintain a positive attitude and calmly respond to customers’ complaints.

Sales Administrative Assistant tại Lotus Cruises Company Limited

HCMC, Vietnam

. Assisting Sales Department with the development of proposals and presentations to potential clients, as well as directing feedback from customers to relevant departments. . Managing all aspects of coordination, including but not limited to, staffing, supervision, and acknowledgement. . Planning, implementation and follow-up for cruise programs on each departure and associated activities; develop and maintain the events. ..For cruise program, each fleet is an elegant boutique river ship with 34 tastefully appointed suites and atmospheric, spacious public areas. The target is inbound market of European, American and Australian nationals, who have a lot of leisure time and high spending levels. The ships run continuously throughout the years. ..For private charter, customers organize private parties and events on board, with the number of guests up to 200 people, such as, year-end and new-year party, birthday party, wedding anniversary, farewell party with individual and corporate clients like L'Oréal,... . Coordinating with crew and cruise logistics, collateral material design, permitting, production and distribution of signage/materials. . Communicating with customers via email or phone to answer questions about products or services; following up to schedule appointments with partner and clients to discuss product features and pricing options. . Identifying new products to add to those on offer. . Supporting Sales department with other administrative tasks such as managing and developing database. . Assisting the Managing Director/ CEO as requested.

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