General Manager tại Tràng An Heritage Garden

1/2024 → 4/2024 (3 tháng)

Thành phố Ninh Bình, Tỉnh Ninh Bình

General Manager/ Corporate • Keeping an eye on al the operations of the hotel, including activities of al departments • Inspecting al the rooms regularly ot check if they are keeping up with the hotel standards • Responsible for recruiting, training, and supervising staff • Responsible for managing budgets • Planning maintenance works, events, and room bookings • Managing and coordinating employees' duties (receptionist, janitor, clerks, and so on) • Motivating workers and promoting teamwork to ensure optimum service and guests' needs are met • Organizing and coordinating the use and rental of hotel spaces for social events, meetings, parties, conferences, ete. • Ensuring good, smooth, and effective interaction with guests • Monitoring daily and monthly revenue generated, as wel as cost and expenses • Keeping track of budgets and expenses, including reviewing financial reports and statements • Upholding the guidelines established by the hotel owner and ensuring that employees adhere to the laid down rules and guidelines. Achievement • Collaborated in investing and developing products ni Ninh Bình. • No longer holding a position but still retains a significant shareholding ni the company. • Ensured strong sales performance and positive tourist reviews during their stay.

Assistant General Manager tại Nam Miền Trung Group

3/2023 → 7/2023 (4 tháng)

Hồ Chí Minh

Interpreted for the President/General Director in all meetings/working with foreign personnel and partners. • Translated documents, records, and correspondence in English into Vietnamese and vice versa at the request of the President/General Director. • Made minutes/reports after meetings. • Performed administrative secretarial duties as assigned by the President/General Director. • Arranged working schedule, meeting schedule, and work schedule, organized meetings, took notes and summarized meeting content for the Chairman/General Director to serve management and administration. • Prepared documents and collected necessary information at the request of the President/General Director. • Communicated information of the President/General Director to relevant departments and sent direct feedback to the Chairman/General Director. • Organized receptions for guests/partners at the request of the President/General Director. • Performed other tasks as directed by superiors. Achievements: • Organized a seminar on Vietnamese shrimp seed enterprises. • Received the President of the Socialist Republic of Vietnam during the reception with Vietnamese shrimp seed enterprises.

Customer Experience Consultant tại AIA Vietnam (Great Place To Work® Certified)

12/2022 → 3/2023 (2 tháng)

Hồ Chí Minh

Designed the Customer Experience strategy, promoting a clear vision and design principles. • Developed future customer and service journeys using Customer Journey Mapping techniques to understand customer pain points and take relevant actions for experience improvement across different distribution channels. • Used customer insights to prioritize and derive remedial actions to close the gaps, via planning and facilitation of the Customer Experience Workshop. • Reviewed and identified key priorities and common themes of customer/distributors' pain points and opportunities, supporting the development of target state blueprints, frameworks, toolkits, or Customer Experience solutions. • Drove the Customer Experience program and plan, working closely with peers from Customer Office to execute Customer Experience Strategy and deliver strong customer outcomes. • Coordinated with Customer Analytics Team to analyze customer profiles, journeys, and behavioral data for engagement, better experience, and repurchase opportunities. • Worked with other functions outside of the Customer Office, including Marketing, Vitality Team, IT, Distribution channels, and HR to design & enhance Customer and Service journeys via processes & digital enhancement. • Monitored CX improvement through various customer KPIs such as NPS, CES, CSAT, RCS, and others, and tracked actual financial impact by improving customer experience.

Assistant General Manager tại Flamingo Holding Group

12/2021 → 12/2022 (1 năm )

Hà Nội

Supported the director in building the company's system, strategy, and development plan. • Advised the director on implementation plans and proposed solutions for the company's entire operation. • Received instructions from the director, urged and supervised the implementation of the company's department work. • Synthesized reports, analyzed, and evaluated the overall performance of member units and departments of the company. • Assisted the director in internal and external relations and attended conferences and events when assigned. • Prepared documents and official correspondence under the director's direction. • Arranged and organized the director's working schedule and meeting schedule. • Attended, recorded, and summarized the evaluation content of management and administration meetings of the company. • Received dossiers and documents from departments, checked, and proposed opinions before submitting them to the director for approval. • Communicated smoothly and promptly between the director and the departments. Achievements: • Rebuilt the resort's interior image. • Rebuilt the standard process of a 5-star resort. • Advised the board on long-term strategic proposals to boost online customer search productivity. • Recommended for the position of F&B manager.

Senior Event Organizer tại Novaland Group

11/2020 → 12/2021 (1 năm )

Hồ Chí Minh City

Received requests from customers or superiors and planned events. • Evaluated and analyzed the scale of events to prepare for the event. • Made detailed plans, cost estimates, and budget approval for organizing the event. • Coordinated with suppliers and partner units, arranged and decorated the event space, and organized seating positions for delegates and guests. • Prepared lighting and sound equipment for the event. • Directed and assisted in serving customers drinks, food, and gifts at the event. • Checked, tracked, and monitored activities from the start to the end of the event. • Made reports on work results for superiors. Achievements: • Completed the company's KPI after two months of probation. • Organized events like Flower Street at Novaland Gallery, attracting many visitors and potential customers for the company. • Organized signing events with prominent companies such as Bamboo Airways, Conteccon, Unicorn, MB Bank, Shinhan Bank, etc.

Corporate Sales Executive tại Marketing & Organize Events Sheraton Saigon Hotel & Towers

10/2018 → 11/2020 (2 năm 1 tháng)

Nha Trang

Evaluated current marketing strategies, identified business needs, and assisted in developing business goals. • Established the company's mission, values, vision, and key messages for various customer groups. • Developed a comprehensive marketing method for the company's products and services to expand promotion and increase sales. • Conducted research on customer satisfaction and tracked metrics like social media engagement and lead conversion rates. • Designed content for websites and promotional materials, including brochures, cards, signs, product packaging, and flyers. • Introduced valuable sales and marketing systems and technologies to the business. • Provided training in search engine optimization (SEO), PPC, e-commerce platforms, and other technical marketing strategies. • Assisted in pricing the company's products and services. Achievements: • Achieved KPI in the 2nd month of the position, even while studying and working as a student. • Significantly increased the company's revenue by 10% by organizing significant events like Nha Trang Beach FESTIVAL in 2019, attracting many foreign tourists to visit and relax in Nha Trang.

Quản Lý Tài Năng

7/2022

Chương trình của công ty tổ chức giúp những nhân sự có tố chất có điều kiện được đào tạo và giúp đỡ những nhân sự trong team.

Nguyễn Trí Thanh - Trưởng Phòng

Novaland Group

thanh.nguyentri@novaland.com.vn - 387938039