Đại học Ngoại Ngữ - Đại học Quốc Gia Hà Nội

Operator tại DIDI Travel

Guest Relation Officer tại Vinpearl Resort & Golf Phu Quoc

- Meeting and greeting all guests upon arrival and departure - Providing information about amenities, areas, and services - Giving advice and guests on leisure activities and places to visit - Acting as a Butler for VIP guests - Listening and solving guest complaints, plus collecting guest feedback during their stay. Reason for leaving: To achieve professional development.

Cabin Crew tại Bamboo Airways

- Attending pre-flight meetings to understand each Flight Attendant’s duty and position during the flight - Checking the cabin section before taking-off, enforcing safety and security regulations - Greeting passengers as they board and exit the plane and helping them settle into their seats - Demonstrating the safety procedures professionally - Monitoring the cabin frequently throughout the flight - Providing in-flight services to ensure that airline passengers have a comfortable and smooth flying experience - Ensuring the satisfaction of passengers by answering questions and offering them assistance - Handling situations and incidents arising - Providing personalized assistance to passengers with special needs, such as people with disabilities, children, and the elderly - Staying calm and assisting passengers during emergencies - Producing written flight reports after completing a journey. Reason for leaving: To achieve professional development and career advancement.

Butler tại NovaGroup

- Acting as a bridge between NovaGroup and customers, helping customers better understand the mission, vision, and development orientation of the corporation - Taking care and supporting customers during the trip, anticipating customer needs to organize, and arranging appropriate service - Supporting VIPs, and B.O.D at essential events - Always presenting high standards on grooming and etiquette as a NovaGroup Ambassador - Building good relationships with customers, working with all relevant departments to ensure the client's satisfaction with the ultimate goal of generating transactions. Reason for leaving: Change in organizational structure.