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Nguyễn Thanh Hoà

Nguyễn Thanh Hoà

Hồ sơ 5 sao vàng 343 Lượt xem hồ sơ

Nữ, 17/06/1992, 32 tuổi

Xã Gành Dầu, thành phố Phú Quốc, tỉnh Kiên Giang

Cập nhật: 05/03/2023

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Kiên Giang
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Kinh doanh & tiếp thị, Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

I am Nguyễn Thanh Hoà. I have a great passion and several years working experience in hospitality. I would love to work in International environment. I have gotten graduated from Lamdong Economics and Technical College in Travel and Guidance of Tourism in 2012. The nature of my studies has prepared me well for a position such as reservation Agent or opertor. I can speak English well and I really enjoy communicating with people, working in a team as well as in individual. I am organized and pay great attention to detail. My positive demeanor and friendly phone voice help to put customers at ease and to calm frustrated or agitated callers. My interpersonal skills and ability to communicate clearly have served me well as a hotel reservation Agent. Previous supervisors have praised my professionalism and I have earned promotions and bonuses for my work. I am an enthusiastic worker. I always want to have new challenge in my job. I am ready for an interview at anytime convenient to you. Many thanks for your concern.

Trình độ học vấn chuyên môn

Cao đẳng Kinh tế Kỹ Thuật Lâm Đồng

Du lịch - Trung cấp

2010 → 2012

Học chuyên ngành Lữ hành - Hướng dẫn

Kĩ năng

Hotel Business Planning
Contract Negotiation
Customer service
High responsible
Hard Working under high pressure
Office and computer
English Communication
Time Management

Kinh nghiệm làm việc

Reservation Agent tại Melia VinPearl Phú Quốc

7/2022 → / (2 năm 4 tháng)

Bai Dai area, Ganh Dau commune, Phu Quoc city, Kien Giang province

Receiving and processing hotel bookings by phone, email, OTA, TA... flexible in selling available rooms, ensuring booking requests are processed within 24 hours. Following the hotel's booking process. Ensure to record fully and accurately the booking information of guests to transfer to relevant department in order to prepare, welcome and serve customers. Paying attention to VIP booking requests, loyal customers, corporate guests... to arrange rooms according to requirements. Making sure to know the information about the hotel's services, special promotions on occasion or apply to different customer groups to accurately introduce to guests. Coordinating with relevant departments to process requests of guests. Timely reporting to manage the feedback, complaints about the quality of hotel services.

Hotel Manager tại Victorian Hotel Dalat.

7/2020 → 7/2022 (2 năm )

74 Nguyen Cong Tru, Ward 8, Dalat, Lamdong

Setting up and operating OTA Channels. Negotiating contract with Travel Agents. Welcoming guests, making them at home. Creating service to guests. Organizing tours, recommending famous tourist attractions, getting the vouchers of spa, bar, restaurant as the promotion. Direct contact with customer. Receiving and confirming reservations. Managing all the hotel operation. Guaranteeing the hotel revenue, quality of service and the hotel operation.

Sales Executive. tại Lan Anh Privately-Owned firm.

11/2019 → 7/2020 (7 tháng)

21/7 Hai Ba Trung street, ward 6, Dalat, Lamdong

Setting up and operating OTA Channels. Negotiating contract with Travel Agents.

Front Office Operator tại Golf Valley hotel, Golf Valley Service Trading Investment Joint Stock Company

9/2018 → 11/2019 (1 năm 2 tháng)

94 Bui Thi Xuan street, ward 2, Dalat, Lamdong

Picking up phone, transferring line to relevant departments. Consulting hotel service for inhouse guests as well as making reservation through telephone. Receiving arrival Booking from Sales department and checking all the Booking information from the system. Issuing VAT Electronic Invoice.

Receptionist. tại Maithang Dalat Limited Liability Company

12/2017 → 4/2018 (4 tháng)

Hai Ba Trung street, ward 6, Dalat, Lamdong

Welcoming guests, making them at home. Creating service to guests. Organizing tours and getting the voucher of restaurant as the promotion. Preparing Night Audit Reports at the end of the shift. Preparing Arrival bookings for the next shift.

Receptionist. tại Green City Hotel. Dalat TK Entertainment Limited Liability Company

7/2014 → 11/2017 (3 năm 4 tháng)

172 Phan Dinh Phung street, ward 2, Dalat, Lamdong

Welcoming guests, making them at home. Creating service to guests. Organizing tours, recommending famous tourist attractions, getting the vouchers of spa, bar, restaurant as the promotion. Direct contact with customer. Receiving and confirming reservations. Managing all the Online Travel Agents, making contract with Travel Agents.

Waitress, Receptionist. tại Dalat Train Villa and Cafe. Dalat TK Entertainment Limited Liability Company

12/2013 → 7/2014 (7 tháng)

Villa number 13, Railway villa area, 01 Quang Trung street, Dalat, Lamdong

Serving guests, making them at home. Creating service to guests. Organizing tours and getting the voucher of restaurant as the promotion. Receiving and confirming reservations

Waitress tại Vcafe Restaurant, Dalat TK Entertainment Limited Liability Company

8/2012 → 12/2013 (1 năm 3 tháng)

1/1 Bui Thi Xuan street, ward 2, Dalat, Lamdong

Serving guests, getting the vouchers of hotel, bar as the promotion.

Mong muốn về công việc

I would love to work in Front Office or Sales and Marketing Department in an International environment to develop my own careers and dedicate all my ability for making sure and develop hotel's quality of service as well as develop the hotel brand which I work for.

Giải thưởng

Certificate of setting up and operating hotel OTA Channels

1/2020

Getting a short-term certificate of OTA Hotel Channels

Certificate of Intermediate level in Travel and Guidance of Tourism.

7/2012

Graduate in Lamdong Economic and Technical College

Thông tin tham khảo

Lê Như Thắng Lợi - Owner

ictorian Hotel Dalat

lenhuthangloi@gmail.com - 0919066166

Nguyễn Anh Thư - Human Resource Manager

Golf Valley Hotel

hrm@golfvalleyhotel.com - 0907.080.707

Nguyễn Thanh Minh - Front Office Manager

Golf Valley hotel

Golf Valley Service Trading Investment Joint Stock Company - 0919.440.246

Nguyễn Tuấn Huy - General Manager

Maithang hotel

Maithang Dalat Limited Liability Company - 0903986696

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