Guest Service Agent tại Khách Sạn Aluna Bến Thành

4/2023 → Hiện tại

Ho Chi Minh City

- To greet all guests, and process all guest's check-ins, and check-outs, room assignments. Secure payment, and active room keys. - Handle every kind of request and complaint of the guests. - Report any unusual occurrences and requests to Front Office Supervisor.

Operator - Guest Service Center Agent tại Vinpearl Discovery 1 Nha Trang

10/2019 → 1/2020 (3 tháng)

Nha Trang, Khanh Hoa

- Deal with large amounts of customer telephone requests for an organization, other customer communications, from a single facility. - Handle additional types customer communications such as letters, email, faxes, in addition to telephone communications.

Teaching Assistant tại Lucky Star Center

3/2021 → 3/2022 (1 năm )

Vietnam

Recreation Coordinator cum Tour guide tại Zannier Hotels - Bai San Ho

4/2022 → 8/2024 (2 năm 4 tháng)

Song Cau, Phu Yen

- Ensures that all departmental reports and forms are completed accurately and punctually. - Prepare tour for guest trip and ensure all belonging carry along asdepartmental standards. - Handle customer complaints effectively or report to Superior.