Hanh Nguyen Nguyen
Guest Relation Officer (Korean Speaking)
As a recentgraduate in Hospitality Management fromWoosong University, I possess a forward-thinking mindset, a genuine thirst for knowledge, and a resolute determination to tackle challenges head-on. I am actively seeking opportunities to leverage my comprehensive understanding of event planning, customer service, and guest relations, gained through my academic studies and previous internships. Having practiced my skills in various departments, I have discovered a deep-seated passion for ensuring customer satisfaction.
Thông tin cá nhân
Họ và tên
Hanh Nguyen Nguyen
Giới tính
Nữ
Ngày sinh
19/09/2001
Địa chỉ
Chung cư Richland Southern số 9a, ngõ 181, Xuân Thủy, Cầu Giấy, Hà Nội
Cập nhật
10/02/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Dưới 1 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Hàn (Trung bình)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Hàn (Trung bình)
Công việc mong muốn
Mong muốn về công việc
It would be a pleasure for me to be able to use my English and Korean skill in order to communicate with customers and help them in the mean time they enjoy their trip. I would love to find jobs in guests realation department or any department where i can communicate or talking directly to the guests to serve them with the best attitude.
Kỹ năng
-
Tin học văn phòng 40%
-
Lắng nghe và xử lý tình huống 80%
-
Giải quyết phàn nàn 80%
-
Teamwork 80%
-
Adaptability 80%
-
Communication skill 100%
Học vấn - Chuyên môn
Woosong University (우송대학교)
Hospitality Management - Đại học - 2019 - 2023
1st Semester: GPA 3.41/4.5 (60% Scholarship) 2nd Semester: GPA 3.97/4.5 (30% Scholarship) 3rd Semester: GPA 4.12/4.5 ( 40% Scholarship) 4th Semester: GPA 4.5/4.5 (60% Scholarship) 5th Semester: GPA 4.26/4.5 (100% Scholarship) 6th Semester: 4.32/4.5 (70% Scholarship) 7th Semester: Internship in InterContinental Hanoi Landmark72 8th Semester: 4/4.5 (60% Scholarship)
Kinh nghiệm làm việc
Guest Relations Trainee tại InterContinental Landmark72
Hà Nội, Việt Nam - 4/2023 - 7/2023
- Get ready and greet important guests, particularly Korean visitors. - Engage and interact with guest during the guest's stay, assist them with any issues that may arise. - Support the front desk staff on days of high occupancy (check‑in/check‑out). - Providing VIP greetings to visitors - If necessary, provide for and make arrangements for special events. - Ensure that the needs of the guests are addressed.
Bar Attendant Internship tại InterContinental Hanoi Westlake
Hanoi, Vietnam - 12/2019 - 1/2020
- Set up before serving: Tables, Coaster, Astrays - Taking order and cleaning - Provide friendly service to customers - Restock materials for serving
Income Audit and Account Receivable Internship tại InterContinental Hanoi Westlake
Hanoi, Vietnam - 2/2021 - 5/2021
- Check and finallize daily room revenue report - Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges - Processing accounting receivables and incoming payments - Reconcile all credit card collections again cashier summary and list received from the bank - Gather and verify invoices for appropriate documentation prior to payment - Performing day to day financial transactions: verifying, classifying, computing, posting and recording data
Thông tin tham khảo
Choi Haeun
Guest Relations Manager - InterContinental Landmark72
haeun.choi@ihg.com
Lê Bình Nguyên
Income Auditor - InterContinental Hanoi Westlake
nguyen.lebinh@icwestlake.com
