Assistant Sales Manager - Corporate & Japanese Segment tại Furama Resort Đà Nẵng

2/2023 → Hiện tại

Hồ Chí Minh

Furama Resort & Ariyana Convention Da Nang (HCMC Office) / Feb 2023 – Present - Expanding and managing corporate clients in several industries, attracted large MICE groups group size up to 1200 guests to Furama Resort, resulting in increased revenue and growth in the MICE market. - Established Successful 5-Star Resort Series in Da Nang with JapaneseAgent: Developed and launched a series off premium resorts in Da Nang, attracting a significant number of Japanese tourists and elevating Japan to the second top market for Furama Resort. - Established strong relationships with Chambers and Consulates General in HCMC

Hostess tại Novotel Danang Premier Han River

9/2015 → 3/2017 (1 năm 5 tháng)

Da Nang

• Welcome & greet guests to the venue and upon departure • Manage reservations & provide accurate wait times and monitor waiting lists • Escort guests to assigned dining or bar areas • Answer incoming calls and address customer’s queries • Generate daily sales & revenue reports

Guest Relation Officer tại Vinpearl Resort and Spa Da Nang

3/2017 → 9/2018 (1 năm 6 tháng)

Da Nang

• Review arrival lists to welcome guests • Help to prepare welcome folder with collateral (e.g. room service menu, area descriptions) • Provide information about amenities, area and venues and promote services • Anticipate guest needs and build rapport with customers • Offer assistance with certain tasks (travel arrangement and reservations) • Upselling room/villa upgrades and extra services • Record information in the logbook daily • Ensure compliance with health and quality standards

Front Office Supervisor tại Vinpearl Resort and Spa Da Nang

9/2018 → 11/2020 (2 năm 2 tháng)

Đà Nẵng

• Monitor daily bookings and ensure assigned rooms are prepared priorto check-in • Oversee check-in and check-out procedures, including reservations and financial transactions • Resolve guest complaints • Ensure special guests (disabled, elderly, children and VIPs) to receive personalized services • Coordinate and manage communication between guests and other departments and follow up to ensure resolving guest’s concerns • Manage Guest Relations team (Receptionists and Concierge) to comply all standards and SOP • Analyze guests feedback from hotel guestbook and online channels to suggest solutions to improve ratings • Monitor and push all the upselling program

Property’s Ambassador

4/2020

Represent Front Office and Vinpearl Danang team to achieve the excellent service and branding

The Best Employee of the Quarter

3/2018

Achieved the best guest satisfaction and incentives in Q1 2018