Reservation Sale Agent tại Wyndham Hotel and Resorts (Ramada Encore/Wyndham Garden Hoian)

9/2022 → 9/2023 (1 năm )

Hồ Chí Minh

• Selling Hotel's product from HCM and Hoian and support customer during their stay and after check-out. • Manage all incoming calls for reservation department and ensure response all queries. • Processes reservations by mail, telephone, or central reservation systems • Processes reservations from the sales team such as Corporate/Leisure/OTA • Prepares letters of confirmation and sending to customer. • Processes cancellations and modifications and promptly. • Understands the hotel's policy on guaranteed reservations and no-shows. • Processes advance deposits and follow up. • Coordinate with sales department and manage all communication for group bookings. • Building strong relationship with Bookers and Tour Operator to support each other.

Sale Officer tại Lotte Hotel Saigon

6/2022 → 10/2022 (3 tháng)

Hồ Chí Minh

Responsible for creating new customer profiles on Opera. Update room rates and offers. Block groups for MICE team. Support for Expat Sale Team to work with bookers and other departments. Manage all administrative tasks. Prepare sales-related documents throughout the sales process (quotation, contracts, ongoing promotion). Purchasing stationery/office equipment and keep working area always neat and clean.

Reservation Sale Agent tại Công ty TNHH TM DV Du Lịch Orchids

10/2018 → 6/2021 (2 năm 8 tháng)

Hồ Chí Minh

•Assisting customers in making reservations based on their needs and budget. •Handling customer inquiries such as payment, pricing, and any special promotions. •Handle 30% Leisure & 10% Corporate accounts to achieve Sale target. •Updating promotion and room rate for monthly/yearly. •Negotiate room rates based on guest’s demand. •Maintain and build relationships with potential customers and processing booking for business partners such as Corporate, Airline, Embassy (French,Dutch,Korean,China..) •Coordinate with Event Department to support MICE and follow up any require from them.

Receptionist tại Saigon Hotel Corporation

10/2016 → 10/2018 (2 năm )

Hồ Chí Minh

Welcoming group/individual/VIP guests. Check-in and check-out procedures according to hotel standards. Handling customers during their stay at the hotel. Perform night audit tasks. Direct telephone switchboard. Selling and consult private tour and car rental.

Orientation by Wyndham Hotel and Resort

5/2023

Winning Work Habits

Thach Yen Trang - DOSM

Công ty TNHH TM DV Du Lịch Orchids

trangrose2001@gmail.com

Ton Kim Duyen - Front Office Manager

Saigon Hotel Corporation

tonkimduyen@gmail.com