Ton Duc Thang University

FOOD AND BEVERAGE SUPERVISOR tại Lasseters Casino, Crowne Plaza

The centre of entertainment in Alice Springs with a hotel, a casino and multiple bars and restaurants ● Taking on duty of 2 venues: Tali - the fine dining restaurant and Casbah – the main casino bar. ● In charge of operating the restaurant on daily basis including booking management, staff performance, guest satisfaction. Reported directly to Food and Manager Director. ● Managing overhead budget during shifts. Staff training. ● Working with security personnels and surveillance to identify the risk and maintain the safety of all employees, patrons ● Communication with guest, clients, groups and between departments. ● Daily duties including cash – up, reports and venue security.

RESTAURANT SUPERVISOR tại Fowles Wine

One of the five-star winery in Victoria with 250-seating restaurant overlooking to the Strathbogie range. ● In charge of operating the restaurant on daily basis including booking management, staff performance, guest satisfaction and reviews, overhead budget. Reported directly to Restaurant manager, Operation manager. ● Focused on increasing sales, spend per head and reducing stock loss. ● Supported in managing 2 other outlets: The Wine Store and Tasting Room. Ensured 3 outlets running smoothly. ● Took duty of preparation of functions up to 200 pax with different set up: weddings, cooperate meetings, company events, etc. ● Daily duties including cash – up, reports, pos system updates and venue security. ● Meeting, training, and communicating between all departments.

BAR / RESTAURANT SUPERVISOR tại Osteria 20 Restaurant

The most popular and authentic Italian Restaurant in a busy suburb. ● Supported on supervising the restaurant: handling payments and cash-up, procedure of opening and closing the venue, ensuring safety and security standards are met. ● In charge of event preparation for drinks and bar service. ● Bar duties including stocktaking, ordering, maintain cost and budget efficiency. ● Created weekly special cocktail.

BAR SUPERVISOR tại Whiskey & Wine by Flynn Crystalbrook

A stylish high-scale venue with an expansive whiskey selection and an elegant array of cocktail blends in the heart of Cairns • Ensured drink quality and presentation are up to the hotel standard • Serviced cocktails and provided tasting notes and suggestions for different varieties of whiskey from all over the world • Supported in organising functions with up to 500 guests. • Upgraded industry skills to contribute to the success of the venue

RESTAURANT SUPERVISOR tại Rendezvous Vietnamese Restaurant

• Recommended customers with menu selection, providing high-quality knowledge about Vietnamese cuisine • Arranged bookings and managed staff workflow • Optimised specials to generate additional sales • Handled payments and daily reports

BARTENDER / HEAD BARTENDER tại Novotel Queenstown Lakeside

• Assisted in catering and servicing group functions and meetings with up to 150 guests • Supported and built the team up during and after COVID to bring back business revenue to the hotel • Maintained a strong knowledge of local supplies, sustainability, hotel brand and loyalty programs • Contributed to training and supervising staff members, creating an inclusive team with 15 staffs from different countries