My name is Phuong Khanh, I'm 31 years old, I'm married, I have one son. I graduated from Da Nang Economic University with Business Administration. I worked at Green Plaza Da Nang Hotel for 6 years as a Front office staff, Executive Secretary of Director, Administrative Officer of Human Resources Department and Sales Executive. Beside, I'm hard-working, eager to learn, I enjoy working with other people and I love challenges. I'm serious about my work but I also like to have fun. My hobbies are listening to music, traveling. It’s all about me.

The Degree of bachelor in Business Administration

- Conversant with Smile system. - Self-starter, enthusiasm, brisk in work, good appearance, good speaking voice. - Aptitude work self-contained, withstand pressure work. - Always patient, active in any situation. - Good communication skill, friendly smile, always create good impression and make contented customers. - Good relationship with partners. - Having promotion in job.

1. 9/2015 – Present: MINH LONG AN COMPANY – Human Resources - Plan and executet recruit, training course for employees. - Set up & to build policies and procedures, regulation, form; - Develop compensation regulations, performance assessment, assessment of annual salary increases for employees. - Making labor contracts for employees. - Monitoring evaluation and salary increase of employees each year. - Implementation processes, payroll month period to ensure wages are paid accurately and timely. - Perform procedure social insurance, unemployment insurance, insurance policies and update new rules to ensure the best mode for employees. - Opening bank accounts for new employees. - Management of related documents, management company seal. - Do weekly, monthly, quarterly reports - Do other administrative tasks. 2. 3/2009 – 8/2015: GREEN PLAZA DANANG HOTEL 06/2013 – 8/2015: Sales & Marketing Department - Sales Excutive - Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue. - Generate and develop sales leads and contact potential clients to build business relationships. - Produce quotations and written confirmation to all clients. - Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business. - Arrange and carry out Hotel show rounds. 6/2011 – 6/2013: Human Resources - Administrative Officer and Archives - Recruit employees. - Making labor contracts for employees. - Monitoring evaluation and salary increase of employees each year. - Implementation processes, payroll month period to ensure wages are paid accurately and timely. - Opening bank accounts for new employees. - Support for asset inventory accounting department periodically. - Management of related documents. - Do other administrative tasks. 4/2010 – 6/2011: Executive Secretary of Director - Receive the signed documents internally. - In the text books to monitor the registration. - Subscribe to the registration and circulation records and documents of Block Administrative organizations with other units. - Organize the documentation, records of business volume. Update the new documents of the Company relating to the work of Block Administrative organizations. - Draft documents related to the Administrative organizations: Regulation, regulation, official letters, notices, contracts ... - Do secretary noted the minutes at meetings of the Block. - General report on the operation of Unit Administrative organizations. 03/2009 – 04/2010: Front Office (Receptionist, Guest relation, Reservationist) - Check in when guests come & receiving room. - Confirm booking via phone, email, facsimile. - Confirm booking online of foreign companies as agoda, expedia, direct with hotel…. - Book airline tickets, check and change tickets, book train tickets … 3. 09/2006 – 12/2008: HANA KIMDINH RESTAURANT (Company dissloved in December 2008) - Receptionist – Cashier - Waitress Main duties : Welcome guest, receive guest’s pay by cash, credit card (visa card, master card…). Bank transaction.