PSB College

Sales Executive tại Khách sạn PARKROYAL Saigon

Assist D.O.S.M to prepare Corporate FITs/Leads/Revenue month end reports. Assist D.O.S.M on identifying activities of competitors and potentialcollaborators to develop business opportunities. Records enquiries, sales leads or any new business and submits copies to theD.O.S.M. Manage "key" accounts to ensure maximum guests, clients satisfaction andcontinued growth as per assignment of DOSM. Maintain and develop relationships with existing clients/accounts in person, viatelephone calls, sales calls and emails. Meets and greets clients and visitors; arranges for site-inspection and conductsinspection with clients; entertains clients if possible. Arrange meetings with potential clients/accounts to prospect for new business. Works with relevant departments to ensure all contractual agreements with clients are strictly met

Front Office Supervisor tại Fusion Suites Saigon Hotel

Greeting VIPs - follow to take care of VIPs from their pre-arrivals till postdepartures. Arranging packages setup and in-room greeting/welcome cards/letters based on guests' VIP levels/requests/special occasions. Checking relating services provided to ensure high-standard guest experience. Handling issues from employees/hotel that affect to customers directly during stay. Resolving complaints from customers by in-range offers, ensure guest experience not being affected by any causes. Sending replies to reviews, requests, and comments via E-mail or Social Media/Extranet. Tracking pending documents usually and updating current status to internal (relevant departments/managers) and external (customers/partners), to ensure everything is on progress and would be completed as expected. Working with Reservation team to provide suitable types, prices, and amount of rooms to customers/partners in particular periods. Working with Heads of Housekeeping and Engineering departments to make sure rooms are qualified to provide. Supervising staffs to stick with standards and making sure tasks are finished by deadline. Arranging tasks and training programs for employees. Arranging weekly and monthly roster based on hotel forecast and staff’s requests. Sending weekly and monthly reports to Front Office Manager and hotel.

Receptionist and Night Auditor tại Fusion Suites Saigon Hotel

Greeting customers as hotel standards. Involving into handling common requests from customers, sell and up-sell rooms/services available inside hotel. Completing documents/paperwork as procedures.. Auditing on-system bills, invoices, room/service rates to ensure the system run properly everyday as a Night Auditor for 6 months. Resolving issues during night time, dealing with customers to maintain customer experience and ensure daily hotel records and reports sent every morning are all correct.