Executive Assistant Manager tại Wyndham Legend Halong Hotel, Ha Long Bay

8/2023 → / (1 năm 2 tháng)

HaLong Bay

https://www.wyndhamhalong.com/ (413 keys) • In charge of Hotel whole general operation – under executive office - all guest requests, problems or complaints are handled promptly - Inspect arrival rooms randomly - Conduct regular/ random inspections of Hotel’s front and back area - Monitor the Front office/ Reservations & Housekeeping (Re-organize the SOP/ check list) - Oversee the arrangements for promotion plan/ Events • Responsible for Sales & Marketing plan by merging the opinion from Board of Directors -Working closely with Sales in Halong & Hanoi office to monitor competitive activity and implement based on Hotel sales and marketing strategy - Manage continually for total hotel revenue Rooms and Food & Beverage to maximize profitability, and maintain & expand hotel corporate accounts/ clients • Conduct Daily Morning meeting with operation team to have smooth communication • Observe the work schedules to ensure they maximize productivity under the cost • Developed & reset the new operating policy for Front Office/ Housekeeping/ Reservation & Revenue Department • Create the Training of basic manual process related to Operation for Hotel • Review existing departmental policies & adjust all depending on situation • Arrange for Cooking Training for Chefs (Kitchen Team) especially Korean Foods (By using Personal Connection with Korean Chef) • Review & revise all hotel brochures, basic letters and information for Hotel guests

Guest Service Officer tại HILTON CEBU RESORT & SPA, Cebu/(Former name of Moevenpick Hotel Mactan Island Cebu)

1/2009 → 1/2011 (2 năm )

Cebu, The Philippines

http://www.movenpick.com (269 keys) - Assist and interpret especially for Korean guests - Translate an English information of the hotel into Korean - Check-In & Check-Out - Monitor and check VIP treatment - Conduct regular courtesy calls for guest to confirm satisfaction - Ocular - Know the function of the Fidelio System - Maintain Regular contact with Korean guests, frequent guests and all important guests

Guest Services Manager tại CRIMSON RESORT & SPA, Cebu

9/2011 → 8/2013 (1 năm 11 tháng)

Cebu, The Philippines

Guest Services Manager - (promoted from Guest Services Officer) - Maintain Guest Services Manual for the hotel and update staff at all times - Properly Maintain and Update Guest Services files - Prepare and monitor the work schedule on a weekly basis for Guest services team with consideration of hotel occupancy - Filming a hotel advertisement - Appraises Guest Services Officers performance on a quarterly basis - Assist and conduct interview for the hiring of Korean Guest Services Officers from Korea - Conduct Guest Services team meeting on a regular basis - Manage the Lobby operations, particularly on the welcome of all guests and VIPs - Supervise guest Services staffs in ensuring that all necessary details are communicated with concerns department accordingly - Reviews all arriving guests for Repeat guests and VIP amenities - Promote inter-hotel sales like Upselling, F&B in the hotels and Sports and Leisure - Handle for guests’ comments, suggestions and complaints for Management attention Guest Services Officer - Assist and interpret especially for Korean guests - Translate an English information of the hotel into Korean - Assist VIPs Arrivals & Departures - (In-Room) Check –In & Check- Out - Monitor and check VIP amenities & special set-up requested or pre-arranged by guests - Check VIP Lounge/ Villa Cocktail set up - Use Amadeus System

Deputy Sales Manager tại CRIMSON RESORT & SPA, Cebu

9/2013 → 6/2017 (3 năm 9 tháng)

Cebu, The Philippines

http://www.crimsonhotel.com (269 keys) • Led & managed the entire Korean Market team (a Team of 5 members) • Implement all sales action plans related to Korean Market as outlined in the marketing plan • In charge of Korean Main Wholesalers, OTA and Airlines from Korea. (Hana Tour/ Mode Tour/ Yellow Balloon/ Red Cap Tour, Korean Air, Asisna Airlines, Busan Air, Jeju Air, Jin Air etc) • Organized and attended in major travel fair & exhibition 2-3 times in a year to explore revenue generating opportunities and stay in touch with Korean Market (Hana Tour International Travel Show/ Mode Tour Fair/ DOT Road Show/ GTA Road show) • Reinforced hotel exposure in the market by working with home shopping package, wholesale agents, Trade Media, Tourism Board and Airlines as a main handler who was responsible to develop & retain the Korean Market Share • Organize and Conduct the Golf Tournament & Appreciation events for selected loyal accounts & clients • Monitor and Handle for Group Leads (Corporates and Travel Agencis) - Insurance Company Group: Kyobo, ING, Hanhwa etc. - Conference Meeting: Professors, Doctors, K-Beaty Products company etc. - Team Building: Yacult, IT companies in Korea etc. • Administrator (Trainer) Delphi: Conduct Delphi (Room Sales System) Training for team members (A team of 8 members) • Acquire new accounts, retain existing accounts and developed them further in various market segment: Wholesale, Corporate, Expat, governments and airline crews • Communicate with concerned department for promotions or special arrangement for Korean Market based on the agreed contract • Assist in follow-up on deposit requirements/ Pending payment from accounts • discussed and created for new whole sale package, annual FIT contract, group and MICE Contract • Establish and maintain the relationship with organizer from Group • Use Amadeus/ Starlight /HMS system and Delphi (Administrator)

Operation Manager tại T-SHINE HOTEL in Mactan

9/2019 → 2/2020 (5 tháng)

Mactan, The Philippines

https://www.tshinehotel.com/ (116 keys) • Under the construction for opening hotel (expected opening on 2022 moved from August 2021 due to the pandemic situation) • Developed the new operating policy & objectives for Front Office Department & Housekeeping Department • Plan and Organize • Hiring heads of all department • Plan for department with appropriate division • Review / Analyses competitors around the hotel to make strategy for selling point • Bidding for hotel PMS systems to set up • Participate in selecting furniture & equipment for Hotel Restaurant & Rooms • Guiding principles throughout the organization depending on department

General Manager tại KOVIE HOTEL, Haiphong (Operated by OURHOME Korean Company)

4/2021 → 7/2023 (2 năm 2 tháng)

Haiphong / Vietnam

http://www.koviehotel.com (106 keys) • Lead the hotel opening officially on July 7, 2021 • In charge of managing of whole hotel general operation - Created 7 days Self-Quarantine package from July to October in 2021. Got connection with LG Electronics/ LG Innotek/ LG Display for Quarantine Bookings of their chartered flight (Average Hotel Occupancy at 34% for 2021, Covid 19 Period) - Average Hotel Occupancy at 86.5% for January – February, 2022 in this Pandemic. (Group Reservation (80 rooms) from LG Electronics) - Average Hotel Occupancy as of July 2022 at 52% which is close to be achieved BEP (58%) • RFP updated for 2022 with Red Cap Tour in Korea – For booking Engine system to be connected with them for bookings from LG Korea • Built and maintained productive relationship with GA/ HR Team in LG Innotek, Electronics & Display for Hotel arrangement for their Business Trip • Handling Korean bookers & key man from Trang Due Industrial Zone • Officially Open Hotel Rooftop bar on May, 2023 • Korean Restaurant Ala Carte/ Course Menu Set-up to increase the F&B revenue for outside guests • Hiring heads/ all staffs of department in time • Developed the new operating policy for Front Office Department • Create the Training of basic manual process related to Front Office Department - Check in& Out process - Guests complain handling - Guest inquiry & respond • Set up the hotel PMS (Sanha Wings/ ONES) / POS/ CMS system • Established and monitored guests service levels & counseled employees with alternative methods of responding to guests requests • All hotel brochures, basic letters and information for Hotel guests in Korean & English

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12/2022

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