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Looking forward to a working environment in the tourism industry where i can develop myself. Apply experience, market understanding and customer care skills to help the Company increase the number of customers and expand the customer base.
Working with partners on contracts and promotion. Received and processed room reservation information from TA Support Regional Sales Manager in creating new products and sales campaign. Responded promptly and professionally to inquiries about the resort, providing accurate information to potential guests.
• Advising customers on the Company's programs and services. • Check places and programs with partners. • Send booking information to partners. • Consulting, making booking, collecting money from customers when they come to the office. • Receive & resolve customer complaints. • Call customers back and get feedback after using the service. • Taking care of customer support when there is a need to order services.
1. Operational management • Master the operating procedures and company rules, ensure the correct implementation of the working procedures at the store • Responsible for the shift work • Directly handle arising problems, customer inquiries, or guide staff to handle them thoroughly to maintain service quality during the shift. • Control the quality of products delivered to customers, ensuring uniformity and compliance with requirements 2. Revenue and expense management • Support store manager (SM) to order & control goods, manage inventory, effectively use store costs. 3. Human Resource Management • Managing personnel in shifts, ensuring work processes are carried out accurately and efficiently
• Benchmarking & adjusting mark-up on both Mytour & Tripi to ensure the competitive ability of the company and maximize profit. • Supervise FOC & vouchers to maximize benefit for the company. • Support Regional Sales Manager in creating new products and sales campaign. • Cooperating with Market Manager to ensure the promotions from hotel & sales campaign can work smoothly on the system.