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Từ 3 đến 5 năm
Giám sát
8 - 12 triệu
Hà Nội
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hanoi University
Tourism and Travel Management - Đại học
2015 → 2019
Kĩ năng
Service Orientation | |
Oral/Written Expression and Comprehension | |
Coordination | |
Information Ordering | |
Human Management |
Kinh nghiệm làm việc
RECEPTIONIST tại O’ GALLERY MAJESTIC HOTEL & SPA
2/2019 → 3/2020 (1 năm )
Ba Đình, Hà Nội
A four-star boutique hotel of Oriental Hospitality Group owning a luxurious chain of 3-star to 5-star boutique hotels located in the Old Quarter with 305 accommodation rooms (April 2019) - Ensuring check-in and check-out procedures are carried out accurately - Actively updating information related to room capacity, room status, special notes of customers (guest’s birthday, honeymoon, anniversary ...), early check-in, late check-out, special events in the area, daily hotel promotions; tracking all schedules of pick up and drop off car, tours, guest’s arrival - Responsible for welcoming, informing, and introducing all hotel services to customers - Supporting and introducing customers about tourist destinations around the hotel, entertainment area, famous cuisine in Hanoi - Accurately updating daily guest folio and receipts - Making payment & revenue reports be sent to accounting department - Handling customer inquiries, requests, complaints if any
SPA RECEPTIONIST tại HANOI DAEWOO HOTEL
6/2017 → 1/2019 (1 năm 7 tháng)
Ba Đình, Hà Nội
A five-star hotel associated with serviced apartment and office complex. The Spa & Beauty center is a relaxation and harmony environment for hotel, apartment and walk-in guests. - Making and confirming reservation directly and by telephone - Providing guests with general information about the treatments and recommend appropriate treatment based on their needs and condition - Transmitting guest information to therapists by telephone - Recording receipts for services - Recording daily cash flow and generating financial statement - Supporting therapists as necessary - Respond to pop-up inquiries and complaint to ensure customer satisfaction