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Phan Thanh Truong Son

Phan Thanh Truong Son

Hồ sơ 5 sao 76 Lượt xem hồ sơ

Nam, 05/10/1988, 36 tuổi

C/c An Phu, 961 Hau Giang street, ward 11, district 6

Cập nhật: 21/11/2022

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Thông tin liên hệ

Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
HCMC, Bà Rịa - Vũng Tàu
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Ẩm thực, Dự án BĐS/ Quản lý tòa nhà
Lĩnh vực
Khách sạn/ Khu căn hộ, Siêu thị/ Rạp phim/ Dịch vụ công cộng, Dự án BĐS/ Quản lý tòa nhà

Giới thiệu bản thân

I am interested in pursuing a career with a focus on Guest Experience Manager. I have acquired other skills along my journey, from Hotel Management in Switzerland to the super luxury, process driven Grand Hyatt in Dubai, Saigon Prince Hotel in Ho Chi Minh City. At recently, I hold a controlling as Restaurant Manager role at InterContinental Saigon Hotel. These include F&B customer service, guest relationship, hotel social media, PR and Sales & Marketing which I would be happy to explore. Particularly, I have great chance to discover myself as real estate environment with Service Excellence Development which I utilized my skill to contribute to company’s service statement and build up the service standard.

Trình độ học vấn chuyên môn

Hotel Institute Montreux

Hotel Management - Đại học

2009 → 2012

Kĩ năng

Quản lý
Kỹ năng bán hàng, phục vụ khách hàng
Training and Development
Tổ chức công việc
Quản lí thời gian

Kinh nghiệm làm việc

Outlet Manager tại Saigon Prince Hotel

12/2014 → 6/2016 (1 năm 6 tháng)

Ho Chi Minh, Vietnam

Duty roster management Maintaining and creating guest relations, dealing with customer complaints, constantly seeking feedback from our guests regarding service & food quality Planning, proposing and acting the action plan for restaurant’s event Month-end bar inventory Recording daily handovers and financial information for management review Directly report the finance of promotion to F&B manager Staff’s evaluation Management of recruitment

Outlet Manager tại InterContinental Saigon Hotel

6/2016 → 7/2022 (6 năm )

Ho Chi Minh

Maintaining and creating guest relations, dealing with customer complaints, constantly seeking feedback from our guests regarding service & food quality Training the staff base on hotel’s standard Planning, proposing and acting the action plan for restaurant’s event Event planning and coordinate with supplier for equipment, planning area, budget Supporting in different event such as St Patrick Day, Day, Christmas Eve, New Year Eve Organize and launching monthly special wine dinner Planning and maintenance the outlet equipment Receiving and solving guest needed and wants Hosting monthly Wine dinner event, supply coordination, music atmosphere Support other outlet to handle special selling such as the Moon Cake, Hamper for New Year sale event Responsibility for P&L Staff’s evaluation Management of recruitment Report to FBD regarding market analyzing for outlet positioning Best Italian restaurant recognize by Gambero Rosso

Service Excellence Development Manager tại Viva Land JSC

9/2022 → 11/2022 (2 tháng)

Ho Chi Minh, Vietnam

Study training materials, explore training courses, co-develop a holistic training curriculum to build Conduct & support training for Service Excellence Team and the whole company Developing the Standard Operating Procedures (SOPs) for Service Excellence. Co-working with stakeholders to develop excellent customer-centric operational processes. Fostering a positive work environment, empowering the team to deliver the best customer experience. Support with setting up F&B areas Contribute to team efforts by performing ad-hoc tasks as needed. Other tasks assigned by superior from time to time

Mong muốn về công việc

I am interested in pursuing a career with a focus on Operation Manager. I have acquired other skills along my journey, from Hotel Management in Switzerland to the super luxury, process driven Grand Hyatt in Dubai, Saigon Prince Hotel in Ho Chi Minh City. At recently, I hold a controlling as Restaurant Manager role at InterContinental Saigon Hotel. These include F&B customer service, guest relationship, hotel social media, PR and Sales & Marketing which I would be happy to explore. Particularly, I have great chance to discover myself as real estate environment with Service Excellence Development which I utilized my skill to contribute to company’s service statement and build up the service standard.

Giải thưởng

Thông tin tham khảo

Juliana Zullkefley - Former Senior Director Service Excellence

Viva Land JSC

juliezul27@hotmail.com

Panas Srivihok - Former Director Service Excellence

Viva Land JSC

poppanas@gmail.com

Nguyen Thi Bich Van - Assistant F&B Manager

InterContinental Saigon Hotel

fb2@icsaigon.com - 0914296739

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