NGUYEN DUY VU

I desire to improve myself then contribute dedicatedly to the most professional environment of Hospitality. Since I perceived myself as a person who search for meaning of working, creating the valuable things for customer and the business, being a part of an excellent team would make me proud of and confidently to deliver the best solution for client's problem

• NES monthly survey conduction reaches 93%
• Enhance outlet’s workflow more fluently in terms of bar stock/ assessment inventory.
• Personally customized action plan for each staff under management for periodical evaluation based on Revenue KPI; NES KPI & service performance. Team with the highest number of employees who get the best score evaluation last year.
• Training hospitality ADN model of Vinpearl, service skills, F&B knowledge, CX module.

Work hand-in-hand with top management and founders for operational issues and other activities.
Construction supervising & delivering financial advice to investor therefore minimize the total amount of new investment package.
Proposing strategies to achieve short term objectives of OTA, social media.
Execute legal documents for the business with local government units.

· Setup and execute business activities in the field of MICE according to Five-star hotel’s standards.· Event coordination following the demands of client such as venue management; external suppliers; AV and Backstage vendors for the event.

Take over day to day task of General operation & supervision.
Budget and predict for future achievement and propose back-up plan in short term (03- 06 months).
Design the customer journey and training hotel restaurant professional in order to optimize each touch point
Implement master plan and content timeline; manage & engage community arround some specific topic with marketing sense. Plan & supervise IMC tools; promotions & events.
Content Writing: generate Brand Advocacy by story-telling skills on social platforms in diverse formats