HỒ XUÂN CẢM

- I am looking for a professional working environment. With experience in training and set-up for hotels in the pre-opening stage, I am ready to accompany the hotel from the very first day. Contributing to the overall development of the hotel, creating a stable working environment, meeting the high-class service needs of customers. - I am able to support the manager in his or her duties and can also manage a team and the resources available to me in order to meet the targets set by my manager. - I am a conscientious, dedicated, loyal and hard-working employee who takes their work seriously. I have spend a considerable amount of time researching this role, your company and the job description, and I feel I have the necessary qualities and attributes needed to become a great manager.

- Defining and implementing front desk objectives and procedures. - Hiring and training staff and managing the shift schedules. - Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. - Maintaining front desk office supplies and equipment. - Managing budgets, records, and contracts. - Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. - Conducting performance reviews with the front desk staff. - Generating reports and feedback for presentation to the general manager. - Performing administrative duties such as filing and updating records, among others, as needed.

-Plan and implement the duties of the front desk department. -Organize and assign work to supervisors and employees in the department. -Check guest room prices on the system to ensure that the information is updated correctly according to promotions, peak seasons, etc. -Regularly check the dress, style and working attitude of the staff in the department. -Urging, inspecting, monitoring and evaluating the performance results of the employees in the department. -Plan the preparation of the VIP reception and ensure the preparation is carried out perfectly. -Support the staff in the department to welcome, serve and see off VIP guests, ensuring guests are served the best. -Support reception staff to welcome group guests, loyal guests, long-term guests, ensuring guests are always satisfied. -Support the staff in the department to handle difficult requests of guests, complaints that junior staff cannot solve. -Coordinate with related departments to best meet the requirements, quickly resolve complaints so that customers are always satisfied. -Keep a record of difficult complaints and appropriate resolution to guide staff to deal with when encountering similar situations again. -Make a plan to recruit personnel and coordinate with related departments to implement to ensure that the department always has the necessary human resources. -Directly participate in the process of interviewing, selecting and negotiating remuneration for new employees. -Plan and organize the implementation of training courses, fostering professional improvement for employees in the department. -Ensure the effectiveness of training courses. -Assign training and guidance to new employees of the department. -Regularly check the department's work log to make sure everything is completed in full. -Make the necessary forms for the operation of the department. -Support the implementation of marketing activities of the hotel. -Timely response in emergency situations: fire alarm, rainstorm, bomb threat... -Build a good relationship with the staff in the department and with other departments in the hotel. -Participate in conferences, seminars, training courses on reception. -Participate fully in meetings with hotel management. -Organize regular and irregular meetings of the front desk department to control the work, announce new regulations - policies ... -Support hotel management with administrative tasks. -Make reports according to hotel regulations. -Perform other tasks when requested by the director or investor.

- Developing project implementation plan and track progress by item. - In charge of design - adjust the project in accordance with the requirements of the departments. - Gather and manage project information, data and legal documents. -Implementing legal procedures of the project under the management of the Project Development Board. - Performing other tasks as assigned by the Board of Directors.

- Participating in personnel management, ensuring the proper implementation of the isolation process of the Department of Health for the toll-free isolation area. - Carrying out reporting and evaluating activities of the isolation area, coordinating with the District Health Department and HCDC to deal with emergency cases. - Contacting the Ward People's Committee to settle the necessary papers, make the reports. - Planning and organizing the implementation of training courses, refresher courses to improve professional skills, closely inspect the isolation process for employees in the chain. - Performing other tasks as assigned by the Chief of the Management Board of the isolation area.

- Implement the monitoring of the hotel's front office operations, ensuring the positions work in accordance with the process and efficiency. - Check the list of VIP guest rooms and delegations arriving in the day - Coordinating the preparation to welcome VIP guests and groups. - Directly check the preparation and setup of rooms for VIP guests. - Directly welcome VIP guests, group guests to stay at the hotel according to appropriate etiquette. - Check and ensure all letters, parcels, messages... are delivered to customers as quickly as possible. - Receive requests and complaints of customers and coordinate with relevant departments to respond and resolve quickly to satisfy customers. - Quickly report to FOM about the incidents that are beyond the authority and ability to solve. - Save the content of requests and complaints occurring in the working shift in the notebook. - During the working shift, inspect the operation of areas in the hotel: meeting rooms, restaurants, bars, swimming pools, IT rooms, corridors... to promptly detect arising problems and have solutions. quick handling. - Ensure the areas close/open at the specified time. - Direct the professional guidance for new employees of the hotel. - Participate in professional training courses for hotel staff according to the assigned schedule. - Encourage customers to comment on the service quality of the hotel, note special comments and opinions to conduct verification and make adjustments accordingly. - Before and after each shift, handover meeting with other shift managers about special issues occurring during the shift. - Periodically coordinate with relevant departments to check the entire hotel, especially problems related to the electrical system, machinery and equipment... - Participate in professional training courses when facilitated by the hotel.- - Make work reports as prescribed and fully participate in relevant meetings. - Perform other tasks when requested by FOM

- Maintains a friendly, professional, cheerful and courteous demeanor at all times. - Accurately answers inquiries from potential guests and accepts hotel reservations.. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality services - Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.