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Front Officer Manager / Guest Service Manager tại Citadines Regency Saigon Hotel & Apartment

- Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budgets for the front office department. - Trains, cross–trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Supervises workload during shifts. - Evaluates the job performance of each front office employee. - Maintains working relationships and communicates with all departments. - Maintains master key control. - Verifies that accurate room status information is maintained and properly communicated. - Resolves guest problems quickly, efficiently, and courteously. - Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. - Reviews and completes credit limit report. - Works within the allocated budget for the front office. - Receives information from the previous shift manager and passes on pertinent details to the oncoming manager. - Checks cashiers in and out and verifies banks and deposits at the end of each shift. - Enforces all cash handling, check-cashing, and credit policies. - Conducts regularly scheduled meetings with front office personnel. - Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. - Upholds the hotel's commitment to hospitality. - Prepare performance reports related to the front office. - Maximize room revenue and occupancy by reviewing status daily. - Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor the selling status of the house daily, the flash report, allowance, etc. - Monitor high-balance guests and take appropriate action. - Ensure implementation of all hotel policies and house rules. - Operate all aspects of the Front Office computer system, including software maintenance, report generation, analysis, and simple configuration changes. - Prepare revenue and occupancy forecasting. - Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. - Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests managers, and other employees. - Monitor all V.I.P 's special guests and requests. - Maintain required parts of all front office and stationery supplies. - Review daily front office work and activity reports generated by Night Audit. - Review Front office log book and Guest feedback forms daily. - Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs. - Perform other duties as requested by management.

Assistant Manager / Duty Manager tại Lavela Saigon Hotel

Assistant Manager / Duty Manager tại Mia Saigon

Assistant Manager / Guest Service Manager / Duty Manager tại Bay Saigon Hotel

Monitor FO operation on duty - Manage and motivate the FO team to provide high-standard services for customers. - Handle requests, and unexpected incidents and complaints on behalf of management in a professional way with a “can-do attitude” to ensure their comfort, satisfaction, and safety stay. - Report to FOM any serious case that cannot be solved immediately. - Perform department monthly, and weekly training plans (Job skills, SOPs). - Follow up and have pending issues done effectively. - Build effective communication among departments. - Solve associate conflict positively. - Check and make sure all duty staff properly follow the standard of using PMS‘s functions as trained. - Maintain a positive working environment. - Build audit at Night time (all departments). - Take full responsibility for handling incidents with guests and employee performance at night time. - Perform a general check of the Hotel. - Ensure all transactions, bill posting, city ledger, and credit card functions are correct and be responsible for running EOD (night duty). - Make sure the IT system works properly or call for support. - Prepare daily reports.

Night Auditor / Assistant Night Manager tại InterContinental Asiana Saigon Hotel & Residences

- Supervise the night team and support the Night Manager in night shifts. - Perform check-in and check-out procedure - Handle incoming calls, payment transactions, foreign currency exchange, reservations, shift opening and closing procedures, wake-up calls, and newspaper orders. - Maintain all equipment and work areas, including key and cash security. - Follow all company Health and Safety guidelines. - Verify all account postings and balances. - Ensure that room rates are correct and posted to guest accounts accordingly. - Track room revenues, occupancy percentages, and other front office statistics. - Prepare a summary of cash, check, and credit card activities. - Summarize results of operations for management. - Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. - Prepare all End of Day reports and End of day procedures.

Cinema Senior Supervisor tại Mega Gs Cinema

-To supervise and manage the daily operations as the Duty Supervisor. -To ensure that the ground crew practice standard operating procedure, adhere to the customer service SOP, and achieve the highest possible product quality, performance, and safety levels. - Staff training and recruitment to assist the Cinema Manager in staff recruitment. - To train the ground crew (ushers, box office & concession) for their respective areas of work. - To coach, counsel, and discipline all the ground crew under your supervision in your shift. To report and recommend to the Cinema Manager for relevant disciplinary action or improvement action. - To assess the ground crew's strengths and weaknesses, provide feedback to the Cinema Manager and the Management accordingly. - To build team spirit together with all the staff, motivating them in their area of work to ensure high productivity. - To ensure the day-to-day, month-to-month opening and closing stock control procedures are implemented. To ensure daily consumption and need of stock are replenished on time and exercise minimum wastage control - To assist the Cinema Manager in planning the duty roster as and when tasked by the CM, ensuring that all staff abides by the guidelines and rules as set out by the Management. - To be conversant with the VISTA system and able to carry out the followings: - To create or alter Movie Sessions. - Able to identify and resolve conflicting sessions. - Able to handle Block Booking of Halls (i.e. pre-issuance of tickets). - Understand the Box and Concession POS relation/connectivity to the VISTA backend office. - To duly carry out any task assigned by the CM or the Management.

Assistant F&B Manager tại Công Ty TNHH AutoGrill VFS F&B

F&B Manager tại Light Coffee & Restaurant

F&B Manager tại Nhà hàng Paparazzi.Vip.Lounge

Human Resource Management tasks - Set up all systems of restaurants. - Ensure employees work following the standards and recommendations of the company. - Appraise and recruit, as well as give staff training according to the general standard of the restaurant. Financial management tasks - Check the proceeds and spend the day. - Make reports at the end of the day for the company, including daily sales reports, reports listing daily deals, and sales reports. Goods and assets management tasks - Take control of quantities of goods and inventory with daily use Table reservations management tasks - Solve problems and customer complaints. - Bring satisfaction as well as the best service for customers. - Ensure the service of the restaurant division system work follows Paparazzi standards.

Night Auditor / Night Supervisor tại Savills Phú Mỹ Hưng

- Audit daily guest ledger of apartment, and housekeeping departments to balance and verify entries. - Balance and audit for accuracy of room revenue, food, and beverage revenue, cashier’s reports, and guest and house accounts. - Assisting in the preparation of all reports relevant to daily revenues. - Investigate and correct any discrepancies from daily activity. - Transmit credit card batches. - Conduct security rounds. - Perform all Guest Service Agent functions as required. - Repair documents and keys required for registration. - Process guests' departures, calculate charges, and receive payments. - Promptly and courteously attend to telephone calls and direct them as appropriate. - Provide information on hotel facilities and services. - Responsible for greeting every guest upon arrival. - Prepare documents and keys required for registration. - Register arriving guests and assign rooms. - Process guests' departures, calculate charges, and receive payments. - Make, confirm, cancel and change reservations. - Promptly and courteously attend to telephone calls and direct them as appropriate. - Provide information on hotel facilities and services. - Provide detailed information about points of interest in the area. - Arrange services required for guests with special needs. - Ensure guest special requests are efficiently completed. - Store and retrieve luggage. - Follow emergency and safety procedures. - Competent in working with minimal supervision. - Provide direction to guests requiring guidance and offer any further assistance, as required. - Contribute to a positive team atmosphere for learning & development. - Training of new team members. - Other duties as required.

Restaurant team leader / Waiter tại Khách sạn NHẬT HẠ 2