Various Positions tại Sheraton Hanoi Hotel

3/2007 → 10/2017 (10 năm 7 tháng)

Hanoi

Sheraton Executive Club Manager Feb 2014 – Oct 2017 Responsible for the overall management and control of the Sheraton Club. This job involves planning, organizing, leading and managing the available resources, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. Guest Service Manager in charge Duty Manager Aug 2013 – Feb 2014 Responsible for the smooth operation of the Front Office department during shift, acting as the management representative for the Hotel to ensure complete guest and patron satisfaction. Guest Service Manager Jan 2011 – Feb 2014 Responsible for the overall direction, coordination and evaluation of all areas of the Guest Service Centre including interviewing, hiring, training, staffing, assigning, and directing work, addressing complaints and resolving service issues. Nov 2009 – Dec 2010: Guest Service Supervisor Jan 2009 – Oct 2009: Management Trainee Mar 2007 – Dec 2009: Guest Service Agent

Front Office Manager tại Mercure Hanoi La Gare Hotel

10/2017 → 5/2019 (1 năm 7 tháng)

Hanoi

Front Office operation • Plan and implement the duties of the front desk department. • Organize the work assignment for supervisors and employees in the department. • Check the room rates on the system to make sure the information is updated correctly according to promotions, the peak season ... • Regularly check the costumes, manners and working attitude of the staff in the department. • Urge, inspect, monitor and evaluate the performance of employees in the department. Front Office business performance (revenue & cost management) • Transportation revenue • Upselling (room, food & beverage, tour…) Loyalty engagement KPI (VIP guests, groups, loyalty guests, long-staying guests) • Be champion of Le Club Accor Hotels in the hotel (loyalty program) • Prepare a plan to prepare the VIP reception and ensure the preparation is done perfectly. • Support the staff in the welcome, service and farewell of VIPs, ensuring guests are served the best. • Support receptionist to welcome guests, loyal guests, long-term guests to ensure guests are always satisfied. Guest relations handling • Champion of Trust You in the hotel (Guest satisfaction survey system) • Assist the staff in the department to handle difficult customer requests, complaints that subordinates cannot handle. • Coordinate with relevant departments to best meet the requirements, quickly resolve complaints to make customers always satisfied. • Record any grievances that are difficult to handle and appropriate solutions to guide employees to deal with the same situation. Human Resource management for Front Office (Recruitment, Training, Coaching) • Plan to recruit personnel and coordinate with the relevant department to implement to ensure the department always has the necessary personnel. • Directly involved in the process of interviewing, recruiting, negotiating remuneration for new employees. Other duties • Check the department's job diary regularly to make sure everything is complete. • Set up the forms needed for the operation of the department. • Support the implementation of marketing activities of the hotel. • Prompt response in emergency situations: fire alarm, rainstorm, bomb threat ... • Build a good relationship with the staff in the department and with other parts of the hotel. • Attend conferences, seminars, and training courses. • Attend all meetings with hotel management. • Organize periodic, irregular meetings to conduct work, announce new regulations - policies ... • Support hotel management with administrative work. • Make reports according to hotel regulations. • Perform other jobs when requested by the director and investor. • Work with Local authorities: PA72, Local Police…

Office Manager cum Owner Representative tại NNT Vietnam Services - Tourism Company Limited

5/2019 → 3/2020 (9 tháng)

Hanoi

The duties of Owner Representative • Receive instructions from the Chairman to implement to the Board of Directors • Receive information, problems and shortcomings in the process of managing the work from the Board of Directors, synthesize and report to the Chairman to have a plan to solve and/or on behalf of the Chairman to resolve existing problems and shortcomings when being directed by the Chairman • Draft shorthand of documents, directing opinions of the Chairman to the Board of Management • Advise the Chairman to manage, plan and implement the business plan for the whole system • Support the Chairman to speed up and supervise the implementation of work, plans, action programs for the Board of Directors and on behalf of the Chairman to direct and urge the tasks assigned by the Chairman • Review all proposals, reports, plans from the Board of Directors, heads of departments before submitting to the Chairman and advising the Chairman to solve the work Administrative tasks: • Prepare human resource plans, recruit required personnel in departments • Complete the recruitment process, recruitment channels • Develop and implement human resource development training programs • Advise the Board of Directors on the development and implementation of company policies, salaries, bonuses, insurance ... • Settle complaints and labour relations • Advise the Board of Directors on the construction of the Company's apparatus and organizational structure • Manage records, resumes and documents related to all employees of the Company • Oversee and manage all daily operation of Head Office

Sales Manager tại Chubb Life Vietnam

3/2020 → Hiện tại

Hanoi

• Monthly/quarterly build personal and team business goals including sale goals and recruitment goals • Build MDRT culture and maximize business result • Do recruitment – Coaching – JFW (Join Field Work) – Activity management • Provide after-sales service for individual customers

MDRT (Million Dollars Round Table) - Life Insurrance

10/2022

Top sales Q3/2022 of AnNam at Chubb Life Vietnam Chubb Superstar 12 months at Chubb Life Vietnam Professional Financial Advisor at Chubb Life Vietnam since Oct 2021 Top sales Q3-Q4/2021 of AnNam at Chubb Life Vietnam MDRT 2021 award at Manulife Financial Advisor 2021 at Manulife Top sales Q2-Q4/2020 and Q1/2021 of HN89 at Manulife Vietnam

Top 3 TrustYou highest score for Mercure brand in Asia Pacific

12/2018

Mercure Hanoi La Gare has been awarded Top 3 TrustYou highest score for MERCURE brand in Asia Pacific

“The Most at Sheraton Hanoi Hotel”

12/2015

“Care for Guest” in Q2 2014 “Best Team Award” in Q2 2014 “Best In Class” in 2012, 2013 and 2014 Nomination “Best Employee of the month” “Care for Guest” “Care for Business” “Care for Associate”