Lương Thị Mỹ Trinh

-Assigned to create company manutal and company directives. - Trained all staff in each department. - Managed all day to day operations. - Assisted General Manager - Supervised all operations and organized the shifts for all staff. - Handled complaints and provided appropriate solutions to deliver excellent customer service.

- Work closely with airlines in First Class/ VIP passengers check-in process - Register passenger to lounge service - Check in boarding pass and travel documents. - Perform customer service duties such as answer general enquiries

- Delegating resposibilities and supervising business operations. - Hiring, trainning, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training oppotunities.