Assist the Front Office Manager in arranging the schedule for receptionist, bellman and driver, GRO) Support FOM, AFOM to lead the team, monthly training arrangement. Cooperate with supervisors, duty managers to improve service and customer experience Always open, confident and responsible in the work assigned. Ensuring daily smooth work, employees are always welcoming, capture information and serve customers well. Resistant to high pressure at work andready to work overtime or in shifts. Set short-term and medium-term goals to achieve the revenue set by the hotel Responsible for managing the service quality during the shift, ensuring employees understand the job and provide standard services to customers. Always open, confident and responsible in the work assigned Builds and maintains strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration. Work closely with the Finance department pertaining to guests with a high balance Take care and maintain a good relationship with VIPs.Check cashier shift balancing/closing. Reflects an individual’s likely hood of choosing work independently with little or no supervision, being decisive and making decisions with little input from others and being self-directed and fully accountable for what one does at work.

Quản lý- Trợ lý- giám sát Lễ tân Khách sạn, Khu căn hộ