Đại học Phan Thiết

Guest Relation Officer tại Centara Mirage Resort Mui Ne

Prepare operating forecasts and daily VIP of Owner and Operator reports to track operations and proactively adjust strategies. Be the site inspection tour guide to show facilities and provide certain information to event planner, business partner. Keep updated on available products, services and promotions of resort. Serve as friendly first point of contact for customer inquiries. Respond graciously to guests' requests, displaying an attentive, courteous demeanor. Coordinate itineraries for guests before arrival based on requests received by phone or email. Facilitate check-in and check-out processed during high-volume periods to convenience for VIP guests and FIT guests. Determine charges for services requested, collected deposits or payments and arranged for billing. Be in charge of the efficient and secure delivery of guest luggage, mail and packages. Greet residents and guests cordially when entering property. Maintain luxury environment by exceeded guest expectations for quality and service. Promote the local points of interests, including shopping destinations, retail outlets and recreational spots. Communicated clearly to successfully manage guest expectations, share information about products, services and promotions and promote brand loyalty.

Thực tập sinh Nhà hàng tại InterContinental Danang Sun Peninsula

Phục vụ nhà hàng tại Azerai Ke Ga Bay Resort

Lễ Tân tại Centara Mirage Resort Mui Ne

Facilitate check-in and check-out processes during high-volume periods to convenience for guests. Operate Opera Cloud system, processed transactions and issued receipts. Balance property accounts and completed regular night audits of room charges and finances. Verify customers' credit and established payment methods before checking in client, posted charges for customers. Oversee concierge services to help guests enjoy amenities. Offered guests information about amenities and local attractions to improve experiences. Support guests and provided assistance with problems. Receive guest complaints and reported to manager. Handle cash, charge and account payments to settle guest bills, generate e-invoice.

Quản gia tại Centara Mirage Resort Mui Ne

Handle the needs of over 25 VIP customers per day with organized strategy and great people skills. Greet guests upon arrival, utilized Opera Cloud to carry out check-in and check-out procedures, setting up luggage and transportation assistance on demand. Assist customers with their personal care needs, helping them select the best products and daily routines to meet their needs. Anticipate VIP guests' needs by learning and studying background, dislikes, preferences and allergies. Coordinate with housekeeping, spa and food and beverage service to meet the needs of VIP guests by reserving meals, treatments and special arrangement Coordinate amenities in guest suites according to reservation preferences, maintained equipment in working condition and reported maintenance issues for repair. Maintain up-to-date knowledge of all hotel amenities and area events and activities to recommend fun, entertaining hot spots to guests.

Giám Sát Chăm Sóc Khách Hàng tại Centara Mirage Resort Mui Ne

Be in charge of butlers operation and training section for guest relation officers and butlers without direct manager Monitor Guest Service department personnels to ensure guests receiving prompt, cordial attention and personal recognition; to ensure Owner group’ members and known repeated guests and other VIPs received special attention and recognition by the team Lead Guest Service team to bring Centara Mirage Resort Mui Ne reach top 3 among 221 hotels in Phan Thiet on TripAdvisor Maintain appropriate standards of SOP conducting, grooming policy among departmental employees Communicate to the GM and DOR all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information Approve upgrades and special amenities in special cases Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are in its best condition for VIPs Liaise closely with HODs to ensure special guest needs, amenities, and other VIP guest requests are met Maintain inter-departmental relationships to ensure seamless customer service Perform any other task assigned based on hotel needs or requirements.