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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Khoa Học Xã hội và Nhân Văn - ĐH Quốc Gia Hà Nội
Du Lịch học - Đại học
2007 → 2011
Kĩ năng
Quản lý | |
Training and Development | |
Tổ chức công việc |
Kinh nghiệm làm việc
TRAINEE tại LE BEAULIEU RESTAURANT, SOFITEL LEGEND METROPOLE HA NOI
4/2011 → 5/2011 ()
HÀ NỘI, VIỆT NAM
responsibility in the professional process of serving customers - Answer the phone, accept booking and Arrange reservations for meals and concerts - Dilivery good food with professional service and friendly atmostphere - Check identification of customers to make sure they meet age requirements about food and service
STORE MANAGER tại BURGER KING - VFBS F&B, HA NOI SIDE
4/2013 → 9/2014 (1 năm 5 tháng)
HÀ NỘI, VIỆT NAM
Educated and trained to become a professional manager, issued by international corporations managed by the U.S. Burgerking certification Directed and organized the activities of the store - Class participation Food hygiene and safety due to foreign trained professionals. - Recruitment and training of management staff in accordance with the standards of Burgerking. - Directly involved in the P & L of the store , direct evaluation of the KPI and staff management systems consistent quarterly - Schedule and trainee employees and ensured proper coverage - Arranged and prepared staff training in a high standard customer services. - Control the cost and percentage are allowed by the management. - Maximized profits by provide outstanding customers service. - Always be in the restaurants to help the staff and solves the problems if we have any complaining.
ASSISTANT F&B MANAGER tại MUONG THANH BAC GIANG HOTEL- MUONG THANH CORP
9/2014 → 12/2019 (5 năm 2 tháng)
BẮC GIANG
- participation restaurants setup, build and maintain the standards of service, hospitality and corporate - Directed and organized the activities of the store - Scheduled,Recruitment and training staff in a high standard customer services - Solves all problem in restaurant - Cost control, inventory equipment to report monthly to the managements
Restaurant Manager tại Tim Ho Wan restaurant, Dimsum Pte, Ltd, Singapore
12/2019 → 6/2022 (2 năm 6 tháng)
Singapore
- Supervised all areas of restaurant to keep it clean and well-maintained, ready to serve. - Immediately resolved issues with patrons by employing careful listening and communication skills. - Kept restaurant compliant with all federal, state and local hygiene and food safety regulations. - Recruited and hired employees offering talent, charisma and experience to restaurant team. - Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. - Motivated staff to perform at peak efficiency and quality. - Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. - Maintained effective supply levels by monitoring and reordering food stock and dry goods. - Maximized quality assurance by completing frequent line checks. - Cost control, inventory equipment to report monthly to the managements