Co-owner & Operation Manager tại Hùng Đức & Trí Đức Medical Clinic

10/2019 → Hiện tại

Nha Trang

· To cooperate with relevant doctors and technicans in order to maintain proper services (Ultra sound, Xray, Dental...) · To push media process to advertising and marketing for the two properties · To implement strategies and action plans in accordance with the properties’s strategic and sales plans · To plan the yearly revenue target

Receptionist tại Sofitel Saigon Plaza

12/2007 → 8/2008 (8 tháng)

Hồ Chí Minh

Rewarded “The Best Employee of Front Office” (The Second Quarter of 2008) Got promotion transferring to Guest Relations Supervisor on September 2008

Guest Relations Supervisor tại Sofitel Saigon Plaza

9/2008 → 2/2009 (5 tháng)

Hồ Chí Minh

• Taking care of all VIP guests and coordinating with concerned departments to guest needs and requests (ensuring these expectations are met within Sofitel’s service guidelines) • Welcoming guests upon arrival with particular emphasis to VIP Guests • Handling group check-in, in room check-in • Acting according to the complaints handling standards and procedures • Handling front office duty including check-in and check-out of guests • Assisting all guests efficiently, courteously and professionally • Recording all required data in the system • Receiving booking from outside call or walk-in guest • Handling site inspection Reward: “Best Employee of the year 2009”

Reception Manager tại Sofitel Saigon Plaza

9/2009 → 10/2011 (2 năm )

Hồ Chí Minh

• Reporting directly to the Rooms Division Manager • Responsible for a detailed handover by going through the activity of the day, the problems found, the follow up to do, the tasks not completed yet • Responsible to ensure that all the standards and policies are respected by all team members. • Ensuring the proper follow up of the room requests and co-ordination with housekeeping regarding the priorities in room cleaning. • Daily follow up on the groups (including pre-arrival preparation as it relates to Reception) and invoicing. • Reportingquickly any discipline problem to the Rooms Division Manager and must be fair in any staff disciplinary action required during his absence. • Involving in the hiring, training, coaching and counseling of the team members. • Involving in identifying potential employees and develop them accordingly.

Assistant Front Office Manager tại Sofitel Saigon Plaza

10/2011 → 3/2012 (4 tháng)

Hồ Chí Minh

• Reporting directly to the Front Office Manager • Responsible for the security control of all hotel keys whilst on duty • Responsible for attending to, resolving and acting upon any arlarms or security breaches that may occur whilst on duty • Ensuring and overseeing that the Receptionist shift procedures/duties are completed on time and are procedurally correct • Ensuring that computer reports are done as scheduled • Assisting as required/requested with the solving of any guest complaints • Overseeing the daily movement of guest activities and be able to resolve any guest complaints and establishing an amicable relationship with guests, clients of the hotel

Front Office Manager tại Sofitel Saigon Plaza

4/2012 → 2/2013 (10 tháng)

Hồ Chí Minh

• Overseeing the operational activities of the Front Office Department • Implementing guidelines, policies, and procedures for operating departments • Interviewing, selecting, training, appraising, coaching and disciplining departmental according to standards • Effectively communicating with ream members • Anticipating and addressing guest issues and establishing proactive processes to promote guest satisfaction • Ensuring the proper follow up of the room request and coordinating with Housekeeping Department regarding the priorities in room cleaning • Interacting in a positive way with other departments to ensure a luxury experience • Managing the Accor Advantage Plus membership program for Front Office (offering to guest upon arrival, reporting and coordinating with other departments to combine and prepare the benefits for card holders) • Ensuring the room conditions (room cleaning and room amenities) could be met the guest expectation • Ensuring the score on Medallia website (Accor’s guest satisfaction website) about accommodation and front desk staff are keeping at 90% and above • Promoting front desk team to push up guest’s good comment on Trip Advisor website • Welcoming, meeting and making guest feel comfortable when they arrive at the hotel • Handling guest’s querries and complaints politely and professionally • Guarateeing to create a pleasant experience for guests to ensure their return • Providing express check in, express check out service for VIPs or requested guest

Front Office Manager tại Diamond Bay Resort & Spa

4/2013 → 8/2014 (1 năm 4 tháng)

Nha Trang

• Responsible for coordinating efforts to the Front Office Department to maintain optimum room occupancy and revenue while maintaining courteous services to guest • Responsible for giving direction to the entire Front Office Department • Interviewing, selecting, training, appraising, coaching, couselling and disciplining departmental according to resort standards • Responsible for continually focusing on quality and contributing to resort profitability through effective cost controls. Guest satisfaction targets and team member satisfaction goals must be achieved • Responsible for developing and training team members

Room Division Manager tại Diamond Bay Resort & Spa

9/2014 → 9/2016 (2 năm )

Nha Trang

• Responsible for Wellness, Security and Front Office operations. Managing the general operations of the Front Office. Leading the Rooms Division team in the provision and delivery of personalized Guest Care and Relations in order to enhance the guest experience of the resort, thereby creating great memories for the guests. • Directly reporting to the General Manager • Managing all Rooms Division • Maximizing profits by ensuring the highest occupancies at maximum yield • Ensuring high levels of guest service standards to achieve customer satisfaction and return business • Financial responsibilities consist of: - Expense control - Ensuring correct rates are charges - Effectively managing people in order to maximize the effectiveness of staff and develop their potential - Ensuring that the necessary safety and security procedures are adhered to within Rooms Division

Vice General Manager tại Diamond Bay Resort & Spa

10/2016 → 6/2017 (8 tháng)

Nha Trang

• Planning and Organizing: - To plan all operational procedures, to plan and organize all recruitment, grow revenue of the Rooms Division, F&B Department and improve service and quality - To coordinate with the heads of Rooms, F&B Departments to ensure adequate coordination and operations implementation - To implement departmental strategies and action plans in accordance with the resort’s strategic and sales plans - To plan the yearly revenue target - To plan and get the desire cost price for products sold by the resort - To plan on upgrading the standards within the resort - To liaise with the Sales and Marketing Manager to set the strategy for the Rooms, F&B Departments - To organize and conduct interviews - To project business opportunities in order to increase revenue - To plan, develop and implement formal training plans for personnel - To participate in preparation of the resort strategic plan, marketing plan and goals program - To regularly update General Manager on all operation achivements and keys issues • Communication: - To operate an efficient and accurate administration process in order to meet statutory, legal and internal requirements - To ensure all staffs is aware of the goals and objectives of the Rooms, F&B Departments and to achieve and maintain good relationship among the resort personel - To conduct daily briefings to ensure that all departments receive updated information - To conduct weekly briefings to improve all aspects of the resort - To attend all other meetings as required by the administration team - To ensure and maintain good relations with members and suppliers • Budgeting & Costing: - To ensure that adequate funds are available for smooth operations and also to ensure adequate amount of resources - To delegate and control the departmental expense budget throughout the year - To control payroll anf business expenses of the Rooms, F&B Departments - To prepare and derive the required operational costs for the Rooms, F&B Departments for the year - To oversee budget preparation for the year - To ensure the preparation of management team duties and roters - To implement methods to control wastage and over production - To select suppliers with the most competent prices - To ensure that the payroll does not exceed the budget - To set the profit margin targets and achieve them - To analyze potential costs - To consifer aspects of re-investment - To coordinate and manage pricing strategies - To analyze the market needs and trends - To contribute to Sales improvement - To ensure improvement in productivity across the resort • Personnel & Development: - To ensure all requirements of staff are met and updated - To liaise with the General Manager and Human Resources Manager in matters relating to recruitment and disciplinary procedure - To ensure regular progress update and review are conducted for all managers and staff - To conduct performance appraisal for Rooms, F&B Department Heads and insure Managers, Assistant Managers and Administrators are receiving their appraisals as per the set plan - To ensure employee grievances, disciplinary procedure is monitored - To ensure that regular On Job Training are conducted within each department - To actively participate in the quality circle within the resort

Receptionist - Guest Relations Supervisor - Reception Manager - Assistant Front Office Manager - Front Office Manager tại SOFITELSAIGON PLAZA

12/2007 → 2/2013 (5 năm 2 tháng)

Việt Nam

Front Office Manager - Rooms Division Manager - Vice General Manager tại DIAMOND BAY RESORT & SPA NHATRANG

4/2013 → 6/2017 (4 năm 2 tháng)

Việt Nam

Co-owner & Operation Manager tại HÙNG ĐỨC & TRÍ ĐỨC MEDICAL CLINIC

1/2019 → Hiện tại

Việt Nam