Guest Relations Supervisor tại Vinpearl Luxury Da Nang

6/2022 → 8/2022 (2 tháng)

Ngu Hanh Son, Da Nang

Providing exceptional service to guests and implementing plans to improve customer satisfaction. Assisting with guests queries/disputes and resolving complaints effectively. Handling the arrival and departure of guests. Acting as a communication hub between guests and team members. Providing reports to senior manager on the activities.

Senior Representative of Rewards Club tại Hoiana

12/2018 → 3/2021 (2 năm 2 tháng)

Quang Nam, Viet Nam

Provide assistance and coverage for rewards club functions. Be responsible for all activities related to membership acquisition and to maintain a high level of data accuracy on membership database. Ensure all standard operation procedures and audit procedures to be followed by all functions and activities at Casino Membership Counter. Assist Shift Manager to ensure all equipment are in good working order, and liaise with IT support team in managing the system downtime and equipment maintenance. Interact with guests which may include solving customer disputes through some means of compensation within department guidelines. Promote a high level of excellent customer service to all customers to build and expand customer relationships and service delivery. Remain knowledgeable on company’s product and property knowledge, up to but not limited to events, promotion offers, room categories, food and beverage offerings and the entertainment calendar. Carry out promotion of special events, extend invitations and resolve any related disputes when required through telephone contact or personal communication.

Nguyen Tan Chau - Duty Manager

Vinpearl Luxury Da Nang

V.Chaunt10@vinpearl.com - 0376107144

Kenn Luong - Shift Manager

Hoiana Casino

Kenn.Luong@hoianapremium.com - 0907878484

Mary Mendoza - Vice President of Sales and Marketing

The Grand Ho Tram Strip

Mary@theplatinumltd.com - +853 66 283 880