Shift Leader Butler tại InterContinental Hanoi Westlake

11/2012 → 6/2015 (2 năm 7 tháng)

Ha Noi

- Serve VIP guest - Check in/out in VIP area. - Handling Guest’s complaint - Provide premium services

Senior FO Supervisor tại Vinpearl HaLong Bay Resort

8/2015 → 3/2016 (6 tháng)

Ha Long, Quang Ninh

- Check in/out procedure Vinpearl HaLong Bay Resort - Handling guest’s complaint - Give information to guest - Assist all guest’s requirement - Escort guest to the room and introduce about room - Sales room and tour.

Front Office Manager tại Muong Thanh Tuyen Quang

10/2016 → 7/2018 (1 năm 9 tháng)

Tuyen Quang

-Take responsibilities for Front Office and Recreation operation: recruitment, man power assignment, training andtraining plan, budget plan - Handle guest’s complaint or instruct Supervisor to deal with guest. Muong Thanh Tuyen Quang - Cooperate with Food & Beverage, Accounting, Human Resource,Sale & Marketing, and Reservation,departments for hotel operation. Create and maintain procedure standard and provide great services to guest. - Report directly to General Manager.

Inspection Officer tại FLC Group

7/2018 → / (6 năm 4 tháng)

265 Cầu Giấy, Dịch Vọng, Quận Cầu Giấy, Hà Nội

- Control smoothly luxury service in operation of FLC hotel chains. - Recommend solutions to overcome, prevent risks, improve operational efficiency and compliance with internal regulations at the inspected unit. - Report directly to Head of inspection board. - Carry out inspection, examination and control of departments, divisions, units and branches within the scope of asigned work

Ms. Nga Nguyen - Club InterContinental Manager

Intercontinetal Westlake Ha Noi

Nganguyen@ihg.com - +84988190606

Mr. Khanh Duong Nguyen - Front Office Manager

Vinpearl Ha Long

v.khanhqd@vinpearlhalongbay-resort.com - +84948850050

Ms. Hoang Kim Thanh - General Manager

Muong Thang Tuyen Quang

gm@tuyenquang.muongthanh.vn - +84936120682

Mr. Bùi Phạm Minh Điệp - Chief Inspection Officer

FLC Group

diepbpm@flc.vn - +84902281691