I. WORK EXPERIENCES: Hotel Planner to set up the new hotel or to restructure the hotel procedure cum training for Tulip Hotel Group from 2021-2022:  Interact to the hotel owner directly  Consult and adjust the hotel owner’s needs to be matched with the property and the environment.  Make the SOP for the front office, reservation, housekeeping even for the sales team.  Consult for the Human Resources and Accounting as well.  Make the training plans, edit the test content and evaluate the result. Business Development Manager of OYO from Dec 2018 – Dec 2019: ● Plan & oversee business development efforts for OYO Vietnam in assigned areas / clusters with a goal to on-board high-quality budget hotels on to OYO network ● Identify new hotels that meet OYO standards in terms of location, pricing, infrastructure quality, owner willingness etc. and pitch OYO’s partnership proposal ● Negotiate OYO’s commercial agreement with interested hotels and sign-up rooms ● Strengthen relationship with existing hotel owners & other relevant stakeholders ● Collaborate with other teams in OYO such as operations, marketing, pricing, customer support, finance etc. to ensure smooth functioning of hotels on day-to-day basis A Front Office Manager cum Reservattion & Ecommerce for Green Bay Phu Quoc 4 star resort in Phu Quoc island, Kien Giang province from June 2018 – Nov 2018 Front Office task list:  Trains, cross –trains, and retrains all front office personnel.  Participates in the selection of front office personnel.  Leads the partners’ groups for room-inspection.  Supervises workload during shifts.  Evaluates the job performance if each front office employee.  Maintains working relationships and communicates with all departments.  Maintains master key control.  Verifies that accurate room status information is maintained and properly communicated.  Resolves guest problems quickly, efficiently, and courteously.  Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.  Works within the allocated budget for the front office.  Checks cashiers in and out and verifies banks and deposits at the end of each shift.  Enforces all cash-handling, check-cashing, and credit policies.  Conducts regularly scheduled meetings of front office personnel.  Requires all front office employees to wear proper uniforms at all times.  Upholds the hotel's commitment to hospitality.  Prepare performance reports related to front office.  Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.  Monitor high balance guest and take appropriate action.  Ensure implementation of all hotel policies and house rules.  Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.  Prepare revenue and occupancy forecasting.  Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.  Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.  Monitor all V.I.P 's special guests and requests.  To be in charge of the resort's representative to welcome the big group for the site inspections..  Maintain required pars of all front office and stationary supplies.  Review daily front office work and activity reports generated by Night Audit.  Review Front office log book and Guest feedback forms on a daily basis.  Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.  Perform other duties as requested by management. Reservation & Ecommerce task list:  Processes reservations by mail, telephone, central reservation systems referral.  Processes reservations from the sales office, other channels and travel agents.  Creates and maintains reservation records by date of arrival and alphabetical listing.  Determines room rates based on the selling tactics of the resort..  Prepares letters of confirmation and fulfill the payment processing.  Communicates reservation information to the front desk.  Processes cancellations and modifications and promptly relays this information to the front desk.  Master the resort's policy on guaranteed reservations and no-shows.  Processes advance deposits on reservations.  Tracks future room availabilities on the basis of reservations.  Helps develop room revenue, upselling and occupancy forecasts.  Prepares expected arrival list for front office use.  Assists in preregistration activities when appropriate.  Monitors advances deposit requirements.  Handles daily correspondence. Responds to inquires and makes reservations as needed.  Getting information about areas of interest in order to target more clients in particular seasons.  Making arrangements for clients travel programs.  Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.  Open and close the availability as and when required of resort in all the channel and on the resort website. A Front Office Manager cum Recreation Manager for Nam Nghi Phu Quoc 5 star resort in Phu Quoc island, Kien Giang province from 2017-2018 Front Office task list:  Trains, cross –trains, and retrains all front office personnel.  Leads the partners’ groups for room-inspection.  Maintains working relationships and communicates with all departments.  Resolves guest problems quickly, efficiently, and courteously.  Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.  Works within the allocated budget for the front office.  Checks cashiers in and out and verifies banks and deposits at the end of each shift.  Enforces all cash-handling, check-cashing, and credit policies.  Conducts regularly scheduled meetings of front office personnel.  Requires all front office employees to wear proper uniforms at all times.  Upholds the hotel's commitment to hospitality.  Prepare performance reports related to front office.  Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.  Monitor high balance guest and take appropriate action.  Ensure implementation of all hotel policies and house rules.  Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.  Prepare revenue and occupancy forecasting.  Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.  Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.  Monitor all V.I.P 's special guests and requests.  Maintain required pars of all front office and stationary supplies.  Review daily front office work and activity reports generated by Night Audit.  Review Front office log book and Guest feedback forms on a daily basis.  Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.  Perform other duties as requested by management. Recreation task lists:  Responsible for the recreation operations within Nam Nghi Island.  Evaluate equipment and facilities, and adapt activities to participant needs.  Review activities and conduct inspection tours in areas of responsibility to ensure desired standards of quality, service, cleanliness and controls are maintained. The ability to direct corrective action where required.  The ability to develop relationships with members, guests, group contacts, etc., to provide maximum personalized guest service.  Must be able to hire recreation staff and properly train procedures, policies, regulations, service standards, and hospitality skills.  Responsible for all operational aspects of the Recreation Department.  Coordinate special events, holiday activities, and year-round activities.  Responsible for the appearance and safety of the recreation facilities based upon established standards.  Properly handle reservations for members and guests.  Develop and maintain accurate and timely reports.  Responsible for operating within the established budget and for assisting with the creation of the annual budget.  Create interested proper activities in different seasons.  Execute daily opening and closing responsibilities according to set standards.  Assist with inventories and reconciliation.  Work with necessary departments to ensure the proper marketing and promotion of the recreation programs and facilities. A Front Office Manager for The Shells resort & spa Phu Quoc 5 star resort in Phu Quoc island, Kien Giang province from 2015-2017 As a front office manager’s work activities:  Train, cross –train, and retrain all front office personnel.  Participate in the selection of front office personnel.  Lead the partners’ groups for room-inspection.  Schedule the front office staff.  Supervise workload during shifts.  Evaluate the job performance if each front office employee.  Maintain working relationships and communicates with all departments.  Maintain master key control.  Verify that accurate room status information is maintained and properly communicated.  Resolve guest problems quickly, efficiently, and courteously.  Update group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.  Work within the allocated budget for the front office.  Check cashiers in and out and verifies banks and deposits at the end of each shift.  Enforce all cash-handling, check-cashing, and credit policies.  Conduct regularly scheduled meetings of front office personnel.  Require all front office employees to wear proper uniforms at all times.  Uphold the hotel's commitment to hospitality.  Prepare performance reports related to front office.  Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Combine selling room with events such as: birthday, wedding ceremony, gathering party ……..  Ensure implementation of all hotel policies and house rules.  Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.  Prepare revenue and occupancy forecasting.  Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.  Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.  Monitor all V.I.P 's special guests and requests.  Maintain required pars of all front office and stationary supplies.  Review daily front office work and activity reports generated by Night Audit.  Review Front office log book and Guest feedback forms on a daily basis.  Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.  Perform other duties as requested by management. A Room Division Manager for Hoa Binh Phu Quoc 4 star resort in Phu Quoc island, Kien Giang province from 2013-2014 As a room division manager’s work activities:  Be responsible for Executive Housekeeping and Front Office. the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard and Night Manager.  Promote business activities: researching market to create season products & high quality services indeed.  Maximize room revenue and occupancy by reviewing status daily. Combine selling rooms with other events such as medical conference, workshop, wedding ceremony, gathering party ……..  Get brief, propose plan & follow with clients.  Brainstorming with internal team for new ideas  Writing proposal & cost planning for projects  Independently run and manage the project to get good profit and client satisfaction.  Take responsibility from small to large scale project.  Play a role as a project leader for whole project from initial to close.  Lead and coordinate other team members, suppliers to achieve the project’s objectives, event check list. (profit, client service…).  Solve issues and problem during execution period or onsite setting up, event evaluation.  Build up and keep good relationship with all clients, suppliers, freelancers and talents.  Operate and do additional adjustment of the process, the responsible job description for each department to work efficiently.  Devise policies to protect and ensure the assets preservation for the investors;  Build up the professional, dynamic work place with the mutual assistance teamwork.  Based on the strengths, weaknesses, opportunities and challenges of Resort to make business plans and appropriate policies to consult the Management Board & Board of Directors. (such as to increase revenue, to reduce costs)  Be responsible in spot checking of hotel rooms to ensure standards, authorizing all leave schedules or ensuring control of expenditures as well as budgets set. Daily attend executive and sales meetings as well as the General Manager’s weekly briefings with Front Office and Housekeeping. A hotel manager for a 3 star Nha Trang Riverview hotel in Nha Trang city from 2011-2013  As a hotel manager work activities: • Plan and organise accommodation, catering and other hotel services; • Promote and market the business; maximize room revenue and occupancy by reviewing status daily. Combine selling rooms with other events such as workshop, wedding ceremony, gathering party , birthday…….. • Managing budgets and financial plans as well as controll expenditure; • Maintaining statistical and financial records; • Setting and achieve sales and profit targets; • Analyse sales figures and devise marketing and revenue management strategies; • Recruit, train and monitor staff; • Plan work schedules for individuals and teams; • Meet and greet customers; • Deal with customer complaints and comments; address problems and troubleshooting; • Ensure events and conferences run smoothly; • Supervise maintenance, supplies, renovations and furnishings; • Deal with contractors and suppliers; • Ensure security is effective; • Carry out inspections of property and services; • Ensure compliance with licensing laws, health and safety and other statutory regulations. An Account Manager in Never Alone J.S.C in 2011. - Plan the monthly rooster to the group and guide members to fulfill the tasks. - Ensure the professional and effective running of the operation in accordance with all company service standards. - Be responsible for short, long term planning and day-today operations of events and related programs. - Get brief, propose plan & follow with clients. Event planning - Brainstorming with internal team for new ideas - Writing proposal & cost planning for projects - Independently run and manage the project to get good profit and client satisfaction. - Take responsibility from small to large scale project. Event operation. - Play a role as a project leader for whole project from initial to close. - Lead and coordinate other team members, suppliers to achieve the project’s objectives (profit, client service…). Event check list. - Recommend budget and manage expense/margins within approved budget constraints - Provide clear leadership for quality and process improvement initiatives aligned with business goals and objectives, maintaining close liaison and support for teams - Develop and maintain good interpersonal skills in handling guest complaints - Assist the company in achieving Employee Satisfaction targets through good working practises and team liaison. - Tailor source and conduct training courses scheduled in the training calendar where appropriate to meet requirements of the company. - Provide guest assistance and satisfaction (Handling guest’s request and needs) Team leader of Wynn Club Service Bar in Wynn Macau from 2008 to 2010. - Try to remember the guests’ names & theirs needs even what they are allergic with and the favourite food and drinks.( Note down in log book) - Ensure all gambling rooms, public areas are maintained to the standards of cleanliness, tidiness. - Report any defects to Properties department, plan and follow up to make sure it has been done. - Monitoring, taking care VIP rooms get it ready for arrivals and assist with special requirements. - Train new members of staff, appraisal their performance - Provide guest assistance and satisfaction (Handling guest’s request and needs) As a tourist guide & an Executive Assistant of Sales and Marketing in Peace Tour Company from 2005 to 2008.  Outbound Tour : Bring tours to oversea: Malaysia, Singapore, Indonesia, Cambodia, China, Macau, Hongkong, Korea, Japan …………  Domestic Tour Guide: to many beautiful places of Vietnam from North to South (event operating the game show MICE tour).  English speaking-guide for Inbound tour: city tour, Mekong tour, Phan Thiet , Nha Trang , Da Latt………… II. EDUCATION – TRAINING:  BBA of English Linguistics and Literature of Social Sciences and Humanities University – Vietnam ( from 2000 – 2005).  Certificate of Business – Tourism Department, Univeristy of Economics ( from March,2006 to July, 2006).  Certificate of being Trainer by EU  International Guide Licence (English-speaking guide).  Languages: Vietnamese (native language), English (advanced), French, Chinese –Mandarin and Cantonese ( Communication).  Computer skills: Microsoft offices: Word, Excel, Power Point, Picture manager, Internet Skills……………; Hotel management software SMILE, OPERA, GIHOTECH………… III. SUMMARY OF SKILLS and HOBBIES:  Able to work independently and within a team under pressure.  Supportive team worker and friendly.  Motivated, good wills, patient, energetic, disciplined.  Quick-learner, self-confident, active, hard-working, well-organized, high sense of responsibility and soft skills.  Capable of anticipating, responding to customer needs and wants with good communication and presentation skills.  Problem solving, analytical skills, leadership skills.  HOBBIES:  Travelling, exploring new places.  Watching TV cmmercials news, magazines and books.  Playing sports: dance sports, swimming, jogging, bicycling, chess.  Listening to music, news on…………… IV. AWARDS:  “ An Emulation Soldier “ of Peace Tour Co.  “ Honesty Award” of WYNN Macau Hotel.  “ Perfect Attendence” of WYNN Macau Hotel. V. PERSONAL INFORMATION: 1. Full name : BÙI HOÀNG KIM PHƯỢNG 2. Gender : Female 3. Date of Birth : Oct 7th, 1982 4. ID card No. : 023.724.257 (Isued date: Feb 19th, 2014 at Ho Chi Minh city). 5. Curent Residence: 116/76 Thiên Phước st., Award 9, Tan Binh Dist., HCMC. 6. Cell phone No. : +84.933.188.228 7. Email : buihoangkimphuong@gmail.com 8. Nationality : Vietnam 9. Ethnic : Kinh 10. Religion : Buddhism 11. Marital status : Single. VI/ REFERENCES: - Reference available on request All above information I declared is true. If you need any information for reference, I would like to provide. I would love to work for your company and hope you will give my application serious consideration. I am available for interview at any time to suit you. Looking forward to hearing from you in the near future. Yours Sincerely