F&B Internship (Hostess) tại Silverland Chaner Saigon Hotel

3/2021 → 6/2021 (3 tháng)

Việt Nam

Receptionist tại Seaside Boutique Resort Quy Nhon

11/2021 → / (3 năm )

Việt Nam

During this period, I need to make a great impression on the customers, I welcome great guests with a friendly smile, and also make and confirm reservations for guests. And also support the guest when they need, I mean that I will provide accurate information about the services, local attractions,..., answer their queries and request both in person and by-phone. Make the check in and check out procedure accordingly. Beside that, I need to coordinate with other departments like Housekeeping, Maintenance to get the job done. and complete and maintain any incident report, daily activities report requested by management. And one important thing is solving all guest's requests and guest's complaints and reporting to the Head of department. Moreover, I have to enforce the rules and policies of the hotel, maintain a neat and orderly front desk and reception area.