Nguyễn Lê Hoàng Phúc

IT Manager role in Ho Chi Minh City

Technical Support: Resolved technical issues, provided help desk services, and supported specialized technology systems.
Systems Management: Installed, maintained, and upgraded systems and databases. Administered network activities and ensured system security.
User Enablement: Delivered on-site user training and explained technical concepts to non-technical staff.
IT Operations: Managed databases, ensuring data integrity. Resolved network and system issues. Researched and recommended technology solutions. Practiced IT asset management
Project Management & Team Leadership: Planned IT projects, delegated tasks to team members, and provided training and guidance to ensure successful execution. Collaborated with internal teams and external consultants to implement and integrate critical hospitality systems, such as Opera PMS, Symphony, Prologic First, and HRM.

Technical Support: Resolved technical issues, provided help desk services, and supported specialized technology systems.
Systems Management: Installed, maintained, and upgraded systems and databases. Administered network activities and ensured system security.
User Enablement: Delivered on-site user training and explained technical concepts to non-technical staff.
IT Operations: Managed databases, ensuring data integrity. Resolved network and system issues. Researched and recommended technology solutions. Practiced IT asset management
Project Management & Team Leadership: Planned IT projects, delegated tasks to team members, and provided training and guidance to ensure successful execution. Collaborated with internal teams and external consultants to implement and integrate critical hospitality systems, such as Opera PMS, Symphony, Prologic First, and HRM.

End-User Support: Provided IT support for 100 staff members including head quarter and factory, including software installation, troubleshooting, and connectivity issue resolution.
Infrastructure Management: Maintained servers, network/Wi-Fi, and office and factory IT equipment, ensuring system reliability.
Web & Email Administration: Managed the company website and email accounts. Implemented and administered Microsoft 365 (email, SharePoint, Power Automate).
ERP Solutions: Researched and proposed ERP solutions (SAP B1, Oracle Suite, Dynamics 365) to management.

Project Management & Team Leadership: Planned IT projects, delegated tasks to team members, and provided training and guidance to ensure successful execution.
IT Operations & Support: Maintained secure and efficient IT operations, providing timely and effective help desk support to hotel staff across all departments. Proactively resolved technical issues and ensured minimal disruption to hotel operations.
Technical Support & Troubleshooting: Resolved hardware and software issues, provided technical assistance to staff, and ensured timely resolution of IT-related incidents.
Departmental Support: Collaborated with hotel departments to understand their IT needs and provided appropriate solutions and support.
Incident Management: Implemented and maintained incident management procedures to ensure prompt resolution of technical issues and minimize downtime.

IT Operations & Support: Maintained secure and efficient IT operations, providing timely and effective help desk support to hotel staff across all departments. Proactively resolved technical issues and ensured minimal disruption to hotel operations.
Technical Support & Troubleshooting: Resolved hardware and software issues, provided technical assistance to staff, and ensured timely resolution of IT-related incidents.
Departmental Support: Collaborated with hotel departments to understand their IT needs and provided appropriate solutions and support.
Incident Management: Implemented and maintained incident management procedures to ensure prompt resolution of technical issues and minimize downtime.

User Support & Training: Established and maintained user procedures and hardware familiarization for all systems. Provided direct guest support and quality support to function rooms and conference services.
Systems Administration: Managed user/group accounts, troubleshot access problems, and completed on-site documentation.
Server Infrastructure: Assisted in server infrastructure management, performance monitoring, OS upgrades, and troubleshooting.
IT Operations: Responsible for the efficient operation and maintenance of all computer systems, data, and voice communication activities.

trinh.nguyen@wink-hotels.com

long.nguyen@wink-hotels.com

nguyenluonghoaitnt@gmail.com - 0905846989

trung.bui@fusionhotelsgroup.com - 0909798038

itm@amianaresort.com - 0987588659