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- 10 years experience as sales/ operations - Well communication skills: confident and friendly manner - Good Organisational skills: can work independently and work with other people to reach to the highest values. - Foreign language + English : TOIEC certificate (715 scores): good at both verbal and written, well reading comprehension *Strengh - Good knowledge in this field, young, motivated and proactive - Careful character and responsibility at work, skilled and hard working under pressure - Easy to adopt new situations, new job - Always toward company' standardised CI ( company identify) and do the best efforts to built good image for it *Weekness - A stubborn person , stay up late and oversleeping
Sales executive in hotel or resort 4-5 star Tour operation executive/supervior
- 2012: Won the best productive seller of year award -Mai Linh Tourism - 2014: Nominated the best supporter of year -ASIA DMC - 2015: Nominated the best outstanding tour operations of year -ASIA DMC
2007 : This was a voluntary work helping new students settling accomodation and providing needed informations 2010 : Visited and handed out gift to orphan children and young victims of Agent Orange 2014-2016: Tam Duc charity group- a non-profit organization to benefit poor and homeless man 2017 : HG foundation : planting tree project, solving climate crisis.
- Welcoming guest to the hotel, making reservations according to their needs - Answering guest's inquirements on phone or by email, meet the customer's satisfaction during their stay at the hotel - Issuing airline ticket, monitoried logbook - Performing general office duties and administrative tasks. - Preparing weekly sales reports to management. - Managing the internal and external mail functions
- Selling holidays , find new customer and maintain good relationship with potential customers - Planning sale strategy , events, team building - Liaising with hotel, restaurant, transportation ....suppliers - Visiting hotel/resorts to ascertain accommodation quality and suitability - Handling bookings, invoicing and issuing of tickets - Managing tour budgets, meeting profit or sales targets - Dealing with customer queries and complaints - Prepared weekly sales reports to management
- Organize tours upon request, events, team building - Arrange: Guides,accommodation, transfer, meals, cruises & other services - Price negotiation with suppliers - Handle in-destination matters - Coordinate closely with guides, suppliers and related stake holders - Coordinate with other departments in different regions to run tours smoothly - Collect feedbacks & identify constraints and improve - Reconfirm expenses, co-operating with Accounting department in payment to suppliers, guides and other paper works - Prepared weekly reports to management - Mantaining suppliers of office materials and stationery - Other task as cashier, checking receipts and expenditures, signing for certification, collating inventory and fund.
- Planning, organization and overall promotion of the online and offline activities - Responsible for sales target, expenses, revenues and profits of store - Dealing with customer requets and queries , ensuring customer satisfaction and product quality, managing the store's financial performance. - Mantaining suppliers of store products, materials - Entering customer information into the sales database
- Find new clients , indentify and develop effectively bussiness with them - Achieves budgeted goats by sales activities within the assigned tasks - Development of annual sales target with BDM - Mantain good relationship with potential customer and well take care current customers - Issues new contracts, renewal dates - Recruitment, tranining new nember of sales team - Supporting collegues in sales team to maximize clients requests
-Establish new business and maintain existing business account , responsible for revenue of assigned task -Meets and greets clients and visitors; handle for site inspection -Works closely with relevant departments to maximum guess satifation and requries, handle with complains and inquires -Maintains and develops relationships with existing customers in person -Closely co-ordinates with related department , and support team to reach common goals.
hoaichan@hotmail.com