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• Opened and closed the department. • Observed admin and coordinator daily activities. • Did room inspections and amenity placements. • Cleaned public areas and guest rooms. • Attended essential meetings related to department’s issues.
• Delivered counselling in a professional manner. • Managed student records and customer databases. • Answered telephone and in-person inquiries from clients. • Ensured high quality customer care. • Dealt with guest’s complaints.