Danang University of Foreign Languages

Executive Secretary to GM tại Meliá Danang Beach Resort

1. Executive Secretarial Duties (30%) ● Serve as an Executive Secretary to GM by providing hotel secretarial tasks through arranging travels, working schedules & transportations to GM ● Attend daily briefings and meetings between GM & Head of departments and takes notes for distribution, mailing and filing. ● Responsible for appointments, agendas to include background papers and relevant documents to support GM engage with internal and external stakeholders to foster effective collaborations ● Prepare and follow Executive reports on hotel work progress to send GM ● Join surveys or inspections with GM and local government and authorities on occupational health and safety, hygiene, public security and fire rescue 2. Administrative Management Support Duties (20%) ● Support GM manage and control costs within approved budget ● Assist the maintenance of an up-to-date filling system, completion of attendance timesheets for payroll, routine for office equipment purchasing ● Be a point of contact for coordination & submission of documents to GM 3. Interpretation/Translation (30%) ● Perform timely and accurate formal translation of official documents, technical manuals,contracts other documents supporting bilateral activities ● Perform accurate formal/informal consecutive interpretation at Town hall meetings, celebrations, site visits from business partners, suppliers & others 4. Construction Projects Coordination (20%) ● Arrange conference calls, meetings, site visits and participate discussions with GM, PMU Team and contractors for plans and actions to repair, maintain, renovate and secure hotel facilities in good operation conditions ● Make spreadsheet traces of project progress to issue reports, letters and other documents to hotel team and contractors to follow

AIRPORT SERVICES AGENT tại Jetstar Pacific Airlines

● Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. ● Handle airlines or services complaints/claims in an efficient, timely and customer-focused way in coordination, support of customer airlines policy ● Responsible for smooth running of daily operations including check-in, boarding, transfer, baggage delivery to ensure service commitments & effective manner, complying Airlines and other relevant procedures ● Liaise with Ground handling Supevisors for quick processing of hotel and transfer passengers in cases of delays, diverts, cancels ● Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers ● Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit