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Từ 3 đến 5 năm
Giám sát
12 - 20 triệu
HCMC
Tiếng Anh (Khá)
5 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hutech
Ngôn Ngữ Anh - Đại học
2015 → 2019
Kĩ năng
IT office | |
Soft skill | |
Work team |
Kinh nghiệm làm việc
Front Office Supervisor (almost night shift) tại Norfolk Mansion - Luxury Serviced Apartment
7/2022 → 5/2023 (10 tháng)
17-19-21 Lý Tự Trọng
- Be responsible for checking in /out process - Supervise all tasks from staffs and any pending cases all day. - Double-check and make sure all room arrivals on that day are ready for check- in in the standard time. - Complete the necessary reports to send to the managements on time in the morning. - Solve any guest's issues and try to meet all guest's demand to satisfy them as well as possible in the supervisor position.
Night Auditor tại LAVELA Saigon Hotel
1/2022 → 5/2022 (3 tháng)
280 Nam Ky Khoi Nghia, District 3
- Responsible for checking in /out guests. - Play a role as a link between guests and management to communicate with guests to find out guests' expectations in order to improve the service standards. - Handling of cash advance or cash received upon check-out. - Prepare all reports on night tasks such as daily report, breakfast report, inhouse guest list, detailed folio and payment report for submitting to related department. - To perform any other duties as required by FOM or the Management.
Sales Leasing Executive tại Honeycomb House Real Estate Company
10/2020 → 10/2021 (1 năm )
10 Thao Dien, District 2
• Managing apartment / project assigned information. • Building relationships with customers / partners / landlords / agents • Implementation of the rental process and the sales process from access to finalization. • Finding, taking care and solving all customer requests.
Night Auditor tại Majestic
4/2020 → 9/2020 (5 tháng)
1 Đồng Khởi, District 1
Supervise and oversee day to day or night to night Front Office operations and administrative functions. - Direct, coordinate and monitor overall Hotel operations. - Attend promptly to all guest requests and feedback. - Telephone and email enquiries, checkin and checkout process. - Prepare daily hotel audit, Conduct Site Inspection, and Attend to phone, email, and walk-in enquiries, and follows up on guest complaints. - Manage optimized rooms utilization and room rates, maximize Rooms Sales and Revenue for the Hotel. - Enforce security rules and regulations of the hotel to ensure guests' safety within the hotel premises. - Perform any other duties required from time to time as assigned by FOM, AFOM or General Manager.
Front Office Supervisor tại Saigon View Residences
4/2019 → 4/2020 (1 năm )
117 Nguyễn Cửu Vân
- Carry out all the checkin and checkout programs. - Help them to know more about Vietnam culture, food, people, entertainment areas by the own guest service skills. - Serve them devotedly during their staying at hotel like take the key when they come out and give the key when they get back, keep their property safe and solve any request or problems from guest in the supervisor position. - Another work related: export Red invoice, update the room status, handover the work not completely to another staff in the end of each shift.