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Cao Thị Hoàng Anh

Cao Thị Hoàng Anh

Hồ sơ 5 sao vàng 658 Lượt xem hồ sơ

Nữ, 26/04/1995, 29 tuổi

Mỹ Đình, Nam Từ Liêm, Hà Nội

Cập nhật: 03/08/2023

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Liên hệ không thành công 1 15:59 19/07/2023
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Hà Nội
Ngoại ngữ
Tiếng Anh (Trung bình)
Quy mô công ty lớn nhất từng làm
5 sao

Giới thiệu bản thân

I am a hard worker and I want to do a lot of different challenges. I am also an easy guy to get along with, and I always want to improve on myself to do what I like. I like traveling and watching movie. In my freetime, I like to relax and go to coffee shop with my friends.

Trình độ học vấn chuyên môn

Hanoi Tourism College

Hospitality Management - Cao đẳng

2013 → 2016

Diploma: Good

Kĩ năng

Office computer skills
Communication skills
Customer persuasion skills
Time management skills
Sales skills
Professional work skills
Task management skills

Kinh nghiệm làm việc

Reception - Custommer Services tại Visaho

7/2022 → 7/2023 (1 năm )

The Zei - số 8 Lê Đức Thọ, Nam Từ Liêm, Hà Nội

Main responsibilities: - Guide customers to use the facilities and services of the building as well as comply with the rules and regulations of the building. Monitoring the compliance of customers' regulations. - Update and manage resident and customer information. Temporary residence registration and management of temporary residence registration data for tenants. - Daily receive and process comments and requests of residents and customers (apartment tenants, podium tenants) through petitions, suggestions, information on social networks... follow the process, follow up throughout the process until the results are confirmed with residents and customers. Report to the Director of the Management Board for timely handling of information with potential risks of serious incidents. - Carry out customer care activities according to the established plan. - Report to the Director of the Management Board on the customer service situation, the arising questions/complaints and the problem-solving status, submitting to the Managing Director on a weekly, monthly, and yearly basis. - Willing to answer customer questions and help customers ensure their requests are completed thoughtfully. - Guiding, mentoring and training front desk staff in professional expertise and soft skills. - Perform other duties as directed by the Director of the Management Board.

Sales OTA tại Pao’s Sapa Leisure Hotel

4/2022 → 7/2022 (2 tháng)

Duong Dinh Nghe, Cau Giay, Hanoi

- Be responsible for and proficiently use the extranets of online room sales sites: Booking.com, Agoda, Expedia, Traveloka, Hotelbeds, Ctrip, Mytour... - Manage and track customer bookings. - Receive and resolve customer requests and questions about the hotel's products and service quality. - Promoting the hotel's image through direct advertising channels and tourism forums. - In maximizing room revenues Online by keeping rate parity across all channels. Be completely knowledgeable with the properties and their special rates and promotions. - Ensure All Pictures & Descriptions on 3rd party websites are recent and accurate. Encourage the Hotel reservations/sales/marketing to help checking. - Ensure the Hotel is visible on All Online Channels. - Ensure the Hotel is introduced and featured quickly on All Online Channels. - Ensure all extranets are updated constantly according to the rate policy (or Via Chanel Manager). - Monitor OTA Bookings on a daily basis and take necessary action to contact or visit Agents in order to increase business levels. - Assist Properties and Reservations Manager to load/change allotments/rates in each property if necessary. - Maintain a close working relationship with the Front Office, Revenue Management, and Sales departments.

Sales Online tại Gotech Trading and Production Joint Stock Company

12/2021 → 3/2022 (2 tháng)

Dich Vong Hau, Cau Giay, Hanoi

- Directly advise and sell products to customers who buy goods through online business channels: website, facebook, zalo... - Perform work as assigned by the department head and ensure the correct sales program and customer policy. - Proposing effective online sales ideas. - Take care of customers who have purchased to become loyal customers. - Follow up orders, ensure delivery time to customers in accordance with regulations. - Report sales, daily sales for Online department head. - Perform other tasks as assigned.

Reception (Casual) tại D’capitale

10/2021 → 11/2021 (1 tháng)

Tran Duy Hung, Cau Giay, Hanoi

- Implement instructions for residents to apply for resident cards and vehicle cards; register for temporary residence/temporary absence... - Implement management fee collection and monitor and control debts of Customers/Apartment. - Reception and control of Residents/Customers entering and exiting the Apartment. - Receive and handle requests, complaints, complaints of Residents/Customers. - Perform inspection according to the checklist of the Building/Apartment. - Carry out visits and surveys of residents according to the periodical plan. - Fully, accurately and timely update information to the management system. - Implement the notice of the Management Board to the Residents in the Apartment area. - Make periodic reports as required.

Sales Executive tại Western Hanoi Hotel

10/2016 → 10/2021 (5 năm )

Tran Thai Tong, Cau Giay, Hanoi

- Take care of customers, finding customers, sign contract for accommodation services. - Searching for customer information through many different channels to build a system of potential customers. - Actively contact potential customers in the self-searching list or from the hotel's data system to introduce services and preferential programs. - Send service information via email for customers to refer to and answer customer questions when receiving feedback from customers. - Use sales skills to negotiate and convince guests to use the hotel's services. - Carrying out procedures to sign contracts with customers who agree to use the service. - Planning and implementing promotion programs on holidays, introduce new products and services to reach and attract customers. - Resolve guest issues during stay and answer customers' queries via phone and email. - Manage online sales channels as Booking.com, Agoda, Expedia, Traveloka, Ctrip, Mytour, Airbnb... and Facebook fanpage.

Mong muốn về công việc

I want to become a professional manager and I’m willing to work hard to achieve this goal. I hope find a position where I want to use the knowledge and strengths that I have. I want to partake in the growth and success of the company I work for.

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