Pham Van Dong University

Reception Supervior tại The Healing Pearl

Monitor working time and comply with rules and procedures implemented in the front office. - Arrange work and working positions for each employees. - Supervising, urging and coordinating with employees to perform professional work. - Synthesize reports from employees and report to manager the events that occur and arise during the working process. - Coordinating with Housekeeping Department to check all rooms before guests check in and check out, ensuring transparency and smoothness in the process of serving guests. - Control check in and check out for VIP guests. - Manage cleaning work area, lobby. - Follow up on the completion of the directives and the handover of the manager. - On behalf of manager communicate new announcements to employees and handle front office relates work. - Coordinate with relevant departments to ensure the best service for customers. - If there is a new employee, play a role as a mentor to teach the department’s work for new employees. - Participate in departmental month meetings to discuss the results of the department’s operations and share information. Suggest improvements by focusing on improving service to customers and employees

Reception Supervior tại Fivitel Hoi An

Monitor working time and comply with rules and procedures implemented in the front office. - Arrange work and working positions for each employees. - Supervising, urging and coordinating with employees to perform professional work. - Synthesize reports from employees and report to manager the events that occur and arise during the working process. - Coordinating with Housekeeping Department to check all rooms before guests check in and check out, ensuring transparency and smoothness in the process of serving guests. - Control check in and check out for VIP guests. - Manage cleaning work area, lobby. - Follow up on the completion of the directives and the handover of the manager. - On behalf of manager communicate new announcements to employees and handle front office relates work. - Coordinate with relevant departments to ensure the best service for customers. - If there is a new employee, play a role as a mentor to teach the department’s work for new employees. - Participate in departmental month meetings to discuss the results of the department’s operations and share information. Suggest improvements by focusing on improving service to customers and employees

Receptionist tại Le Belhamy Resort & Spa

- Register guests and assigns rooms. Accommodates special requests whenerver possible. - Assists in preregistration and blocking of rooms for reservations when necessary. - Throughly understand and adheres to proper credit, check – cashing, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of rooms available, and room rates. - Handle guest check in and check out efficiently and in a friendly and professional manner. - Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. - Knows the location and types of available rooms as well as the activities and services of the poperty. - Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late check-outs, early check-ins, special requests, and day use rooms.