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Từ 1 đến 3 năm
Nhân viên
8 - 12 triệu
Tiếng Anh (Giỏi)
3 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Văn hoá Thành phố Hòi Chí Minh
Quản trị dịch vụ du lịch và lữ hành - Đại học
2019 → 2023
Kĩ năng
Office, Logical thinking and creative, English Communication |
Kinh nghiệm làm việc
Sale/Cashier Employee tại FIKA COFFEE SHOP
8/2019 → 2/2022 (2 năm 6 tháng)
Thủ Đức
• Prepare drinks according to the bar's recipe. • Conmunicate with foreigner. • Operated cash register and processed transactions accurately, efficiently, and with a friendly demeanor. • Maintained store cleanliness and organization, including stocking shelves, rotating products, and ensuring displays were neat and visually appealing. • Assisted with receiving and unloading deliveries, checking in products, and managing inventory levels.
Sale tour tại HaiDang Travel
5/2022 → 6/2022 (1 tháng)
675 Tân Sơn, Tân Phú
• Sell tour for Foreigners and Vietnamese. • Design tour programme according to customer requests. • Answer phone and email when guests contact. • Advertise tour programme on media publication. • Make reports of sales every day.
Reception tại Sanouva Saigon Hotel
2/2023 → / (1 năm 11 tháng)
175-177 Lý Tự Trọng
• Worked to build strong relationships with guests to anticipate and exceed their expectations, resulting in increased guest loyalty and satisfaction. • Welcomed VIP guests and ensured their personalized needs and preferences were met during their stay, creating a memorable experience for them. • Interpersonal skills: Being able to build positive with colleagues, clients, and other stakeholders, and to collaborate effectively as part of a team. • Adaptability and exibility: Being able to respond to changingsituations, learn new skills, and adapt to new environments and cultures. • Coordinated special events and activities for guests, including tours, transportation, and reservations, based on their interests and needs. • Responded promptly and effectively to guest inquiries and complaints, resolving issues to their satisfaction and following up to ensure their continued loyalty to the hotel. • Conducted regular audits of guest feedback, identifying areas of improvement and developing action plans to enhance guest satisfaction. • Maintained accurate guest proles and ensured all guest information was kept condential and secure. • Provided training and guidance to other hotel staff to ensure consistent delivery of exceptional guest service.