Front Office Trainee tại Sheraton Saigon Hotel & Towers

10/2019 → 2/2020 (4 tháng)

Hồ Chí Minh

I carried out trainee tasks such as preparing reports, serving welcome drinks, answering phone calls from guests and other departments, taking responsibility for enrollment (Marriott Bonvoy) and providing assistance for guests and senior staff on a daily basis. I completed the training program of Sheraton Saigon, including basic check- ins, check-outs, functions of the Opera system, cross training with other departments,...

Bakery Seller - Barista - Server tại Annam Gourmet

2/2020 → 2/2021 (1 năm )

Hồ Chí Minh

Welcome guests, arrange seats, present menu to guests, carefully receive orders from customers and transfer them to the kitchen staff. Welcome guests, introduce the baked goods that the bakery is having, answer customers’ questions about them and receive delivery orders through phone calls, messages or deliver services. Make drinks following guests' orders.

Guest Service Agent tại Vinpearl Resort & Spa Phu Quoc

2/2021 → 12/2021 (9 tháng)

Phu Quoc

Perform check- in, check-out, room change for guests. Handle guests’ complaints and reporting to Supervisor and Duty Manager. Maintain intimate knowledge of hotel’s products and SOP. Processing booking requests via various channels such as phones, emails, Vinpearl website, online travel agency, travel agency, CRS.

Server tại ROS Yacht Club

3/2022 → Hiện tại

Hồ Chí Minh