Customer care Supervisor + Receptionist + The Operator Staff tại Premier Village Da Nang Resort

5/2016 → 4/2022 (5 năm 11 tháng)

Đà Nẵng

- Resolve customer issues, complaints, problem in a quick, efficient manner to maintain a high level of Customer Satisfaction and quality service. - Respond to telephone, write email and in person iquiries regarding guest concern, reservation and hotel information. - Using selling techniques to sell room night, increase occupancy and revenue. - Making check in and check out procedure. - Daily take care VVIP. - Build relationship with all other departments. - Train, direct of work, resolve issues, problem among team member. - Trainning new employees. - To assign task, making roster. - Making report.