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Calm, diplomatic, open-minded to a challenging and welcoming differences.
Diploma of Hospitality Management
● Encouraged and builded mutual trust, respect, and cooperation among team members, ensuring team members are treated fairly and equitably. ● Ensured guest inquiries, requests and handled issues in a timely, friendly and efficient manner optimizing guest satisfaction.
Filled amenities which the hotel offers for customers to use comfortably. Memorized customers’ requirements and handle them as soon as possible. Helped co-worker as a team.
Assisted and handled guests’ demand with colleague as a team right away. Understood customers’ needs and delivered them correctly and quickly. Set stages for events such as anniversary, celebration, wedding and catered dishes for guests.
Provided general information about business hours, tickets, price, etc for customers to buy tickets of their requirements. Informed customers of information about directions and facilities available.
Responded timely to guests’ special requests for miscellaneous items. Helped co-worker who did not finish assigned rooms for a team.Worked for services requested by the guest with other departments as appropriate.