My verbal communication skills and positive attitude makes me effective communicator with my customers. You will find me to be a motivated and hard - working person who is keen on learning and contributing. Given the opportunity I would apply to myself with enthusiasm to all tasks, ensuring that I get the job done and efficiently.

Bachelor Degree in Business Administration (Specialized tourism management)

1. Languages Skills: English Level: Good Experiences:  Able to understand the article or information on the website by English  Communicating and discussing with other people. 2.Computer Skills: Excel, Word, Power point Level: Good Experiences:  Over 5 years of use  Were used and accumulated experience during the learning process as writing and presenting ideas, report, make a record, etc.  Use it in the previous work in reports. 3. Soft Skills: Name of skill : Community skill Level: Good Experiences:  When I studied at university I am one of people who present in all of lessons. So I am totally confident when speaking in public.  I get along well with people who I meet in the first time and I also have good relationship with my colleague. Name of skill : Teamwork & work by myself skills Experiences:  I always have high level respect other people in either work or study then my groups in university or job team always have the most effective work. Name of skill : Time Management Skill Experiences:  I know how importance the time is to any people. Absolutely I always have good plans before I do anything even it is big or small. Extra Skills : Singing, dancing Experiences: Participating in all of activity of the university or work place.

1/ From August 22, 2015 To Now Working at Receptionist for Thanh Lien Hotel (135 - 137 Ly Tu Trong Street, District 1) Nature of Business • Deliver excellent customer service, at all times • Assist in keeping the hotel reception area clean and tidy, at all times • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail • Administer all reservations, cancellations and no-shows, in line with company policy • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety • Conduct regular security checks throughout the day and report any security issues to line manager • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment • Provide reports, as required, for housekeepers and management • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services • Maintain personal knowledge by completing in-house training and workbooks • Always adhere to all company policies and procedures and licensing laws • Be involved and contribute at team meetings 2. From October 11, 2013 To March 3, 2015 Working at Room attendant and Order taker for Sofitel Sai Gon Plaza Hotel (17 Le Duan Street, District 1) Nature of Business Answering all guest telephone calls in accordance with the Luxury Collection Standards of excellence, taking accurate food and beverage orders from guests, answering any questions that guest may have regarding the Private Dining menu. Duties will include but are not limited to the following: - Accept room service food and beverage orders from guests and enter into computer system - Communicate special instructions to the kitchen and fellow co-workers as needed. - Upsell room service orders and ensure all orders are expedited in a timely manner - Print and close out all guest checks - Ensure accurate deposit of all money collected during each shift. - Assist with guest amenities, hospitality functions and Banquet Event Orders (BEO’s) as needed - Follow up with guests to ensure satisfaction OTHER Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Career goals : Short term :  Being a good employee  Having some money to pay for life cost then taking the IELTS exam about two months later.  When I finish my course I will spend all time to develop my job if you give me opportunity. Long term :  All of my efforts are not only limited for do good work but also try my best to being deserved for high level positions that motivate any employee who has been working and working and will work at here.  "Financial freedom" was what haunted me throughout my life since I got awareness of money. It is also the purpose that I want to and will try to guide me in my career path. Everyone has a different definition of financial freedom. Personally, financial freedom is have a job, have enough heath to live with my friend and can help other people who there are less fortunate life.  And finally, creating conditions to learn and do some things I want while sitting in school is also one of the objectives planned in my own career. Favorite job: Any job which can community with other people and use English in any case. Favorite work environment: Dynamic and professional environment.