Viện Nghiên Cứu Phát Triển Văn Hóa & Giáo dục Đông Nam Á

HUTECH

Assistant Reservation Manager tại LE MERIDIEN SAIGON HOTEL

*** Main responsibilities -Determine guest needs and quote the appropriate room rate & services as per requirements based on standard guidelines via telephone, email. Ensure all requirements are answered within 24 hours including inquiries on OTAs' extranet. -Correctly Input booking information into the reservation system for leisure, corporate, group & wholesalers' guests. Record special billing arrangements for all reservations. -Process adjustments bookings: extend, shorten, cancel, etc. -Record special billing arrangements for all reservations. Ensure all prepayments reservations are settled before check-in (for those who have no AR number with the hotel). -Coordinate and communicate with all other departments to ensure a smooth operation. -Daily tasks to check yesterday's report to reconfirm clients' new reservations (via mail, call); daily no-show report, arrival list, daily pick-up/cancellation report. -Resolve complaints from customers concerning reservations and take immediate remedial action. -Weekly/monthly checking commissions for OTAs via CTAC/Onyx and handover to Revenue & Finance for payment processing. -Controlling and balancing inventory and extending/adjusting/creating/testing rate plans, rates' packages, etc. on PMS Opera to ensure all bookings run accurately. *** Administration & Coordination -File and organize departmental documents, maintain stationery and office supplies for the department. Report any equipment failures/problems & repair requests to Engineer Department. -Plan and administer duty roster on Cadena for the team, prepare monthly staff attendance reports for Payroll processing. -Confidentially perform duties and responsibilities when applicable. -Managing 03 Reservation agents in daily tasks, evaluating their performance to ensure all procedures are performed to the hotel's standards. -Conducting daily briefing, assisting Reservation Manager in coaching if necessary to meet needs. *** Other Responsibilities -Attend all department briefings, meetings, training. -Maintain a high standard of personal appearance and hygiene at all times. -Perform other reasonable duties assigned by the Management

Inbound Travel Consultant tại CABARET TRAVEL

- Building up & content managed for the company's new tourism website. - Working with & taking care of international TAs/TOs. - Trip planning & quote a price on request. - Supervising services, payment, resolve occur problems during tour. - Building & managing customer database. - Taking care of consumers via email marketing, newsletter, etc.

Inbound Sales & Marketing Executive – GIT tại VIETRAVEL

- Working with & taking care of international TAs/TOs. - Trip planning & quote a price on request. - Supervising services, payment, resolve occur problems during tour. - Building & managing customer database.Taking care of consumers via email marketing/newsletter/promotion. - Researching assignment market to build up a reasonable price of Tariff. - Information support & join in domestic/international travel trade fair. - Working with related departments for designing travel publications (posters, brochures, flyers).

Trainee F&B tại PARK ROYAL SAIGON HOTE

- Greeting and serving guests in the restaurant & bar. - Set up dining table & serving utensils to prepare meals in full and strict manner consistent with standards and meal requirements.